Analytics Hub for a specific indicator
Summarize
Summary of Analytics Hub for a specific indicator
The Analytics Hub enables ServiceNow customers to perform in-depth analysis of Performance Analytics indicators. It allows aggregation of data, score comparison, and tracking changes over time. Access to the Analytics Hub for an indicator can be done via the Performance Analytics menu, an indicator record’s related link, or from values in responsive dashboards. Note that selecting indicator data from Platform Analytics dashboards leads to KPI Details instead of the Analytics Hub by default.
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When indicators are aggregated on multiple elements in breakdown dashboards, the Analytics Hub reflects the same aggregation. Time series aggregations are validated in the Analytics Hub and KPI Details but not in widgets, which may cause warnings if aggregations are invalid.
Limitation: The Analytics Hub is not optimized for mobile screens but can be accessed on tablets through the standard web interface.
Key Features
- Toolbar Actions: The Analytics Hub includes a toolbar with options to manage targets, thresholds, add comments, view indicator information, and create improvement initiatives (requires Continual Improvement Management application and appropriate role).
- Information Panel: Displays basic indicator information including formulas for formula indicators and daily scores. Users can drill down into component indicators by clicking their names.
- Improvement Initiatives: Users with the sncim.improvementrequester role can create initiatives that auto-populate indicator details. Initiatives' timelines can be viewed on the Overview tab.
- Process Mining Integration: Users with Process Mining roles can directly open the indicator in a Process Mining dashboard.
- Context Menu Options: Depending on the indicator type and presence of scores, users can edit indicators and scores, add to/remove from favorites, export data to PDF or CSV, save charts as images, and launch dependency assessments.
Note: Targets, thresholds, and comments are not available when indicator scores are aggregated on multiple elements.
Tabs in the Analytics Hub
- Overview Tab: Displays scores and statistics for the selected indicator.
- Compare Tab: Allows comparison of indicator scores over different dimensions or time periods.
Practical Benefits for ServiceNow Customers
The Analytics Hub provides a powerful interface for analyzing indicator data beyond simple dashboards, enabling deeper insights through aggregation, comparison, and detailed score tracking. The ability to add targets, thresholds, comments, and initiate improvement projects directly from the hub integrates analytics with continuous improvement workflows. Export and visualization capabilities support reporting needs. Integration with Process Mining further enhances analytical depth for process-focused indicators.
Use the Analytics Hub to analyze indicator data deeply, such as by aggregating data, comparing scores, or viewing changes over time.
- Navigate to , then select an indicator.
- Click the Explore indicator related link on the relevant Indicator record.
- From a responsive dashboard, select any value in a Performance Analytics widget.Note:
- From a Platform Analytics dashboard, selecting a value in indicator data accesses KPI Details instead of the Analytics Hub. This is default behavior; a data visualization can be configured with different drilldown behavior.
- When the indicator scores in a breakdown dashboard are aggregated on multiple elements, the Analytics Hub is aggregated on the same elements. For more information, see Viewing aggregate scores for multiple elements.
- Time series aggregations are validated on the Analytics Hub and in KPI Details but not in widgets. Therefore, you might navigate from a working widget to the Analytics Hub and get a warning that the indicator has an invalid aggregation.
Limitation
The Analytics Hub is not optimized for mobile screen sizes. You can access the Analytics Hub on a tablet using the standard web interface.
Adding Targets, Thresholds, Comments, and Improvement Initiatives
All tabs in the Analytics Hub have a toolbar at the top with the following actions:
- Targets
- Thresholds
- Add a comment
- Information
- Create Improvement Initiative (Requires the Continual Improvement Management application)
A tooltip identifies each icon in the toolbar.
For a formula indicator, this basic information includes the formula. In the Info panel you can also expand a list of the daily scores for the indicator. To see the scores for each component indicator in a formula indicator, click on the indicator name in the formula. Doing so refocuses the Analytics Hub on that indicator.
If you have the Continual Improvement Management application and the sn_cim.improvement_requester role, you can create an improvement initiative. Click the Create Improvement Initiative icon (
) to open an Improvement Initiative form. This form is automatically populated with details of the indicator and Analytics Hub. To see the initiative start and finish dates on the timeline, click the improvement initiative icon in the chart options on the Overview tab.
If you have the Process Mining application and a Process Mining role, you can open the indicator in a Process Mining dashboard. Click the Go toProcess Mining icon (
).
Editing indicators and scores, exporting to PDF or CSV, and generating graphics
| Option | Where present |
|---|---|
| Edit indicator | All indicators |
| Edit scores | Automated indicators with scores |
| Add to/Remove from favorites | All indicators |
| Export to PDF | All indicators with scores |
| Export scores to CSV | All indicators with scores |
| Save chart as PNG/JPEG | All indicators with scores |
| Launch dependency assessment | All indicators |
Click the context menu a second time to close it without making a choice.
Different tabs on the Analytics Hub
The Analytics Hub for a specific indicator has the Overview and Compare tabs, which are described in View scores and statistics and Compare scores, respectively.