Dashboards overview

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Dashboards overview

    The Dashboards Overview in ServiceNow provides a centralized interface for accessing dashboards you have permissions for, including those linked to specific groups or all available dashboards. It helps you quickly find and open dashboards via categorized views and search functionality.

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    Access the Dashboards Overview by navigating to All > Self-Service > Dashboards or All > Performance Analytics > Dashboards. The default view is the Recent category, displaying up to nine dashboards you have visited most recently.

    Key Features

    • Dashboard Categories:
      • Recent: Shows your nine most recently accessed dashboards.
      • Owned by me: Dashboards you created or own.
      • Shared with me: Dashboards shared with you as a user or via groups/roles.
      • All: All dashboards accessible to you.
    • Grouping and Sorting: Dashboards can be filtered by dashboard groups, including a default 'Other' group for dashboards without a specified group. Tabs (except Recent) are sorted ascending by group order, group name, dashboard order, and dashboard name. Owners can assign order numbers to prioritize display.
    • Dashboard Tiles: Each tile shows a thumbnail of widgets, dashboard group, your access level (Owner, Editor, Viewer), dashboard name, and owner. Access restrictions are clearly indicated with error messages prompting contact with administrators if needed.
    • Search Functionality: Use the search box to find dashboards by name or group.
    • Dashboard Picker Compatibility: If Platform Analytics experience is enabled, dashboards from both Core UI and Platform Analytics are shown.
    • Create New Dashboards: A New button allows you to create responsive dashboards directly from the overview.

    Practical Benefits for ServiceNow Customers

    • Quickly locate and open dashboards relevant to your role and permissions.
    • Filter dashboards by ownership or sharing status to focus on those pertinent to your work.
    • Easily identify your access level per dashboard, ensuring clarity on editing rights.
    • Use search and grouping to manage large numbers of dashboards efficiently.
    • Seamlessly create new responsive dashboards without leaving the overview page.

    The Dashboards Overview enables you to choose from dashboards that you have access to, dashboards associated with a single group, or a list of all dashboards. Click a card to open the dashboard.

    Watch this brief video to learn more about using the Dashboards Overview.

    Navigate to All > Self-Service > Dashboards or All > Performance Analytics > Dashboards.

    The Dashboards Overview enables you to show dashboards in one of these categories. By default, the Recent category is selected when you visit the Dashboards Overview.
    • Recent shows up to nine dashboards that you have visited recently. The most recent are shown first.
    • Owned by me shows the dashboards that you have created and those dashboards to which you have been assigned ownership.
    • Shared with me shows the dashboards which have been shared with you as a user, or member of a group or role.
    • All shows all the dashboards that you have access to.
    Note:
    The category you choose limits the dashboard groups and individual dashboards that you see when you choose from the Groups list and the Dashboard Picker search box. If no dashboards in the group you select have been shared with you, then the overview indicates No dashboards shared with you match your search

    If Platform Analytics experience is enabled, the dashboard picker shows both Core UI and Platform Analytics experience dashboards.

    All tabs except for the Recent tab are sorted in ascending order by:
    1. Dashboard group — Order

      The owner of the dashboard can specify an order number in the dashboard group's form. This field is optional.

    2. Dashboard group — Name
    3. Dashboard — Order

      The owner of the dashboard can specify an order number in the dashboard's form. This field is optional.

    4. Dashboard — Name

    Dashboards Overview tiles

    Tiles on the overview show thumbnails of the dashboard's widgets, the Dashboard Group, your level of access, the dashboard name, and the dashboard owner. Dashboard access levels are Owner, Editor, and Viewer. For more information, see Share a responsive dashboard.
    Figure 1. Dashboards overview tile example
    Dashboard tile example with callouts for dashboard group, the viewer's role, the widget types on the dashboard, and the dashboard name
    Note:
    When you are prevented from viewing a dashboard widget for any reason, a message specific to the error prompts you to contact the administrator.

    Dashboards Overview Groups list

    Use the Groups list to show only those dashboards in a single group. Dashboards that don't have a group specified fall under the group Other.
    Figure 2. Dashboard overview groups example
    Dashboard Group Picker with CMDB selected

    Dashboards Overview search box

    Use the search box to search for dashboards by name or group.
    Figure 3. Dashboards overview search example
    Dashboard overview with All Groups selected from the Group Picker and CMDB Dashboard typed into the search box

    Click New to create a responsive dashboard.