Usage Insights related properties

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Use system properties to configure Usage Insights in Platform Analytics, ServiceNow Mobile Platform, Service Portal, and the Conversational Analytics area of Virtual Agent.

    General Usage Insights related properties

    Use the following system properties in Platform Analytics, ServiceNow Mobile Platform, Service Portal, and the Conversational Analytics area of Virtual Agent.
    glide.analytics.enabled
    Select whether to enable the option to track user analytics.
    • Type: true | false
    • Default value: false
    glide.analytics.user.consent.script_timeout
    Maximum time in milliseconds that a script can run during the Usage Insights consent policy mechanism, when triggering the provider's custom script. The minimum value is 100 ms. The maximum value is 5000 ms.
    • Type: string
    • Default value: 2000

    Usage Insights related properties for Service Portal

    Use the following system properties in the Service Portal only.
    glide.analytics.tracking.force_allowed.portals

    Turns off the user consent pop-up for specified portals.

    • Type: string
    • Default value: none
    glide.analytics.tracking.restricted.portals

    Turns off user analytics tracking for specified portals.

    This property overrides the glide.sp.analytics.enabled.portals property. You specify a portal by pasting its sys_id in the Value field. To specify multiple portals, enter a comma-separated list with no spaces.
    • Type: string
    • Default value: none
    glide.sp.analytics.enabled.portals
    Enables user analytics tracking for specified portals. By default, tracking is enabled for the base system Service Portal.
    • Type: string
    • Default value: 81b75d3147032100ba13a5554ee4902b
    Note:
    If you make certain key changes to portals, such as changing the sys_id, data is not carried over and you see a different dashboard.