Using reporting

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • ServiceNow reports are visualizations of your data that you can share with users on dashboards and service portals, export to PDF, and email. Learn how to create, run, edit, view, and share reports.

    Note:
    When Next Experience is enabled, you can create reports in Report Designer and create data visualizations in the Analytics Center. For more information on Report Designer, see Create a report.

    On net new Zurich instances and instances migrated to Platform Analytics experience, Reporting functionality is replaced with Data Visualizations. For more information, see Data visualizations in Platform Analytics.

    Core UI Reporting functionality is in maintenance mode and is no longer being augmented or changed. Only security fixes to this feature will be addressed.

    The report_admin role is required to create or edit reports, which may still be necessary in Service Portal, for example.

    To administer reports, reporting roles, and report sources, navigate to Reports > Administration and select the area to administer.

    The ServiceNow system includes a range of predefined reports that provide data on applications and features like incident management and service catalog requests. You can also create your own reports. Add reports on dashboards and landing pages to share information across your organization.