Configure responsibility for KPI Signals

Besides security access, a user needs a level of responsibility to act on a signal. Responsibility is granted for individual indicator/breakdown element combinations (KPIs) that the KPI Signals application monitors.

A KPI can have multiple responsible users.

Users with the admin, pa_admin, or pa_kpi_signal_admin role can reset a baseline or dismiss a signal without explicitly being a responsible user. Users with other roles must become responsible users to take such actions. These users also need a role that gives them access to a relevant workspace.

Responsible users get email notifications about the following:

• New signals
• Unresolved signals
• Actions to resolve signals
• "Anti-signals," which indicate that a KPI is long-term stable

Even responsible users without workspace access get these email notifications.

Related tasks

• Configure signal notifications

Assign responsibility for signals

You can assign responsibility for KPI Signals for a KPI to yourself or someone else. You can also unassign responsibility.

Before you begin

Role required: Any role if a responsible user, or pa_admin or admin

Procedure

1. Open KPI Signals for an indicator, as described in View KPI Signals.
2. Click the cogwheel to open the KPI Signals configuration.
   
3. In the KPI Signal Configuration screen, open the Responsibility tab.
4. Select the KPI that you want to assign responsibility for.
   

   The user needs relevant workspace roles to view or act on signals. However, a responsible user without these roles still gets email notifications about unresolved signals or actions on signals.

5. In the Editing configuration items panel, open a list of users and select whom to assign responsibility to.
6. To unassign responsibility, click the x next to a user's name.
7. Click Save.