Install the Chief Digital Officer (CDO) Dashboard

The Chief Digital Officer (CDO) Dashboard provides a comprehensive, real-time view of digital experience, platform usage, operational performance, and transformation outcomes across the enterprise.

Before you begin

Role required: sn_cdo_dashboard.cdo_dashboard_admin, sn_cdo_dashboard.cdo_dashboard_user

Note:

The CDO Dashboard application is free from the ServiceNow Store. However, the contents of the dashboard require professional entitlements to the following applications: IT Service Management. This professional entitlement includes a license for Platform Analytics.

These solutions consist of Platform Analytics indicators and associated data collection jobs, used by the metrics on the CDO Dashboard. If you don’t have the prerequisite licenses, the installation proceeds. However, without the required plugins (found in the application manager) and applications (found in the ServiceNow store) and the underlying data, the dashboard won’t show any relevant metrics. If you have any questions about your licensing and entitlements, consult your account executive.

In addition, the com.snc.pa.premium.all_content application plugin is required from the professional license.

Procedure

1. Log in to https://store.servicenow.com.
2. Search for the CDO Dashboard application.
3. Select the Request Install button to create the app installation request.
   Select Request to request the CDO Dashboard application plugin for the specified instance and provide the instance details with your reason for request and validate the instance.

   
   
   
4. Navigate to System applications > All available applications.
5. Search for and install the CDO Dashboard plugin (sn_cdo_dashboard).
6. Assign roles to configure and view the CDO Dashboard.

   CDO Dashboard admin

   Assign the role sn_cdo_dashboard.cdo_dashboard_admin to users or groups who require configuration privileges on the dashboard.

   Note:

   Only users with this role are able to configure the CDO dashboard.

   CDO Dashboard end users

   Assign the user role sn_cdo_dashboard.cdo_dashboard_user to users or groups who must view the dashboard.

   Users must log out and log back in to enable their new roles after the admin assigns them. For more information on user roles, see Exploring user administration.