Chief Digital Officer Dashboard data visualizations

  • Release version: Zurich
  • Updated September 1, 2025
  • 1 minute to read

    • Use these data visualizations to get high-level and detailed views of how customer satisfaction, usage, and transformation are being addressed in your organization.

    Column Visualization Visualization Type Data Source
    Sentiment cSAT Single Score cSAT
    Sentiment Responders Single Score Responders
    Sentiment cSAT Line cSAT
    Sentiment Low cSAT Properties Horizontal Bar cSAT
    Usage MAU Single Score MAU
    Usage Hits Single Score Hits
    Usage MAU by Application Vertical Bar MAU
    Usage Hits by Application Vertical Bar Hits
    Operations # of P1s Single Score P1 Incidents
    Operations SLA Attainment Single Score CDO: % incidents resolved in time
    Operations P1s Resolution Line P1 Incidents
    Operations SLA Attainment Line CDO: % incidents resolved in time
    Transformation Self service % Single Score Self service %
    Transformation Automation % Single Score Automation %
    Transformation Self Service Resolution by Channel Horizontal Bar Self service %
    Transformation Service Automation Line Automation %
    Outcome Cost Savings Single Score Cost Savings
    Outcome Total Spend Single Score Total Spend
    Outcome Cost Savings Horizontal Bar Cost Savings
    Outcome Total Spend Horizontal Bar Total Spend