How users consent to tracking in Usage Insights

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • An individual can select to opt in or opt out of Usage Insights advanced tracking at any time.

    Before you begin

    Role required: user

    About this task

    You can opt in or opt out of advanced tracking on a mobile device, in the Service Portal, or in the web-based UI. The selection to either opt in or opt out applies to all areas where Usage Insights advanced tracking takes place.

    Procedure

    Access a platform to configure Usage Insights advanced tracking settings either via your mobile application, the Service Portal, or the web-based UI.
    Platform typeAction
    Mobile application
    1. Tap More (More icon.) in the navigation bar.
    2. Tap Settings (Setting icon.).
    3. On the Settings page, tap the Analytics option.
    4. Either enable the Enable Analytics button to opt in to advanced tracking, or turn off the Enable Analytics button to opt out of advanced tracking.
    Web-based UI
    1. Navigate to All > Usage Tracking Consent > Enable/Disable Tracking.
    2. Select or clear Enable Tracking to opt in to or opt out of advanced tracking.
    3. Select Save.
    Service Portal
    1. Select the User menu.
    2. Select Profile > User Preferences
    3. On the User Preferences page, select Enable Analytics.

    What to do next

    Read more about tracking options presented to you in the UI in Tracking controls and data collection behavior.