General Counsel Dashboard indicators

  • Release version: Zurich
  • Updated September 23, 2025
  • 1 minute to read

    • Indicators provide the data used in most of the dashboard’s visualizations. The indicators are used across the dashboard.

    This dashboard employs all three kinds of indicators, Automated, Formula, and Manual. For more information about configuring indicators, see
    Column Indicator Source plugin Indicator type Indicator Source / Formula calculation / Additional conditions
    Contracts Open Backlog Contract Requests
    • sn_lg_pa
    • sn_lg_contracts
    • sn_lg_ops
    		 Automated Legal Contracts : Active
    Contracts Open Contract Amount
    • sn_lg_pa
    • sn_lg_contracts
    • sn_lg_ops
    		 Automated Legal Contracts : Active

    Calculation: Sum (deal_size)
    Contracts Average request completion time for contracts
    • sn_lg_pa
    • sn_lg_contracts
    • sn_lg_ops
    		 Automated Legal.Closed.Requests
    • Additional conditions: Practice area = Contracts and Task type = General Contract Support
    • Calculation: Average (Legal Request Completion time(days))
    Service Delivery Open Legal Requests
    • sn_lg_pa
    • sn_lg_ops
    		 Automated Legal.Requests.Open
    Service Delivery Open Legal Matters
    • sn_lg_pa
    • sn_lg_ops
    • sn_lg_matter
    		 Automated Legal.Matters.Open
    Service Delivery Average request completion time per practice area
    • sn_lg_pa
    • sn_lg_ops
    		 Automated Legal.Closed.Requests

    Calculation: Average (Legal Request Completion time(days))
    Service Delivery Average matter completion time per practice area
    • sn_lg_pa
    • sn_lg_ops
    • sn_lg_matter
    		 Automated Legal.Closed.Matters

    Calculation: Average (Legal Matter Completion time(days))
    Privacy and Compliance Open Privacy and Compliance Requests
    • sn_lg_pa
    • sn_lg_ops
    		 Formula [[Open Legal Requests > Practice area = Privacy]] + [[Open Legal Requests > Practice area = Compliance]]
    Privacy and Compliance % of privacy and compliance requests that met SLA
    • sn_lg_pa
    • sn_lg_ops
    		 Formula [[Requests Completed within SLA]]/[[Total Completed Legal Requests with SLA]] * 100
    Privacy and Compliance Average request completion time for privacy and compliance
    • sn_lg_pa
    • sn_lg_ops
    		 Automated Legal.Closed.Matters
    • Additional conditions: Practice area = Privacy or Practice area = Compliance
    • Calculation: Average (Legal Matter Completion time(days))
    Digital Forensics Open Digital Forensic Requests
    • sn_lg_pa
    • sn_lg_ops
    • sn_lg_forensics
    		 Automated Legal.Matter.Task.Open
    Digital Forensics Average activity completion time for digital forensics
    • sn_lg_pa
    • sn_lg_ops
    • sn_lg_forensics
    		 Automated Legal.DigitalForensics.Closed.Matter.Tasks

    Calculation: Average (Legal Matter Task Completion time(days))
    Self Service Number of legal kb article views com.snc.knowledge3 Automated article.kb_knowledge_base=1ec18f62b31713007a6de81816a8dc9e^EQ

    Calculation: Sum (times_viewed)
    Self Service Total VA conversations for legal
    • sn_lg_va
    • sn_lg_ops
    		 Automated Conversations.New

    Additional conditions: Topic Application = Legal Virtual Agent Conversations