Exploring Performance Analytics

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Review the use cases, components, and architecture for indicator data sources and begin to implement indicators.

    Indicators drive business transformation by enabling businesses to set, track, and analyze progress against goals. They connect more people with better data in less time and help them focus on the things that really matter. Watch this five-minute video to learn how you could use Performance Analytics indicators to solve a sample business scenario.

    Note:
    These days, Performance Analytics refers to the indicator data sources for Platform Analytics. Previously, Performance Analytics was its own independent product, with its own front end consisting of Performance Analytics widgets. That front end is deprecated, and instead indicators are shown in universal Platform Analytics data visualizations. The name Performance Analytics is retained for historical reasons.

    For a video about how different dashboards with indicator data sources can help different personas in the ITSM department of your organization, see ITSM Success Dashboard indicators.

    Indicator data sources improve performance and accelerate continual service improvement by:
    • Tracking critical process metrics and trends.
    • Measuring process health and behavior against organizational targets.
    • Identifying process patterns and potential bottlenecks before they occur.
    • Continually visualizing historical and real-time process health statistics in role-based dashboards enabling individual stakeholders to make informed decisions.

    Benefits of using Performance Analytics indicators can include:

    Delivering insights in an instant
    Your people can get relevant, personalized insight by clicking a button instead of exporting data from databases and spreadsheets. You no longer manually create reports that quickly become stale and outdated.
    Establishing a single version of truth
    By defining visualizations and ensuring they are based on consistent, accurate data, you provide a single version of reality that teams can use to drive positive change.
    Accelerate time-to-value
    Implement Performance Analytics within weeks instead of months and quickly take advantage of data insights.
    Drive toward continual improvement
    Performance Analytics can help you pinpoint areas for improvement. Act based on key indicators, mobile-enabled scorecards, time charts, drill-downs, and dashboards.
    Tip:
    For an introduction to using Performance Analytics, take the Platform Analytics Overview course.