Summary and insights page
Summarize
Summary of Summary and insights page
The Summary and insights page, accessible from a Process Mining project in the Zurich release, provides a centralized view to identify and analyze opportunities for process optimization. It presents an initial overview of mined data through visualizations and detailed statistics, enabling you to make informed decisions to improve your processes.
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Key Features
- Process Overview Dashboard: Displays two key graphs:
- Time series graph: Shows the trend of average record completion time over time.
- Histogram: Illustrates the distribution of records based on the time taken to complete the process.
- Improvement Opportunities Overview: Provides project-related statistics to highlight potential areas for process enhancements.
- Variation Analysis: Allows comparison of different process variants within a project. You can filter routes, sort results, and view detailed variant analysis via the Analyst Workbench.
- Opportunities Section: Lists rule-based and automated improvement opportunities with comprehensive details and status tracking:
- States include New (no action taken), Under review (action initiated), and Archived (no longer relevant).
- Actions such as adding notes, creating CIMs, or automation requests automatically update the opportunity’s status.
- Users can perform investigative actions like root cause analysis directly from this section.
- List customization options include showing/hiding columns, sorting, filtering, and toggling between list and card views.
- Integration with Performance Analytics Dashboards: Enables embedding custom KPIs and visualizations tailored to your project. You can build and link these dashboards at the project or process configuration level for enhanced monitoring and reporting.
Key Outcomes
ServiceNow customers gain a powerful tool to visualize process performance trends, identify and prioritize improvement opportunities, and monitor progress effectively. The integration with Performance Analytics allows for tailored reporting, helping teams focus on the most impactful optimizations and track their resolution status. This leads to more efficient process management and continuous improvement driven by data insights.
The Summary and insights page enables you to view opportunities for optimizing your process. Access the page from a Process Mining project.
- Time series graph: Trendline to show the average time taken for completion of records over time.
- Histogram: Distribution of records by the time taken to reach the process end.
Improvement opportunities overview
On the Summary and insights page, see the Improvement opportunities overview. Here you find an overview of project-related statistics that are generated on the project.
Variation Analysis
On the Summary and insights page, you can also see the variation analysis of your data.
Variation analysis enables you to compare different variants of a mined project and view the analysis of a selected variant.
- Filter the routes using the filter icon.
- Sort the results using the Sort by list.
- Select View process analysis to view the graph for the selected variant in Analyst workbench.
Opportunities
In the Opportunities section, you can view a list of rule-based and automated improvement opportunities associated with the project.
- Improvement opportunities that are new, under review, and archived.
- List of improvement opportunities associated with the project with all the details.
- Select
beside the title to see the details about the Improvement opportunities. -
Select the list beside View in Workbench to get more options.
- The states, New, Under review, and Archived, are available to track your progress taken on the improvement opportunities listed there. Any new improvement opportunity on which no work is done is in the New state. If an action is taken, then the improvement opportunity is moved to Under review. If some action has been taken in the background, you can manually set the improvement opportunity to Under review. If something is not relevant anymore, you can archive it. However, if an improvement opportunity is in the Archived state, you can only move it to New. Also, when you add a note, CIM, or Automation request to an improvement opportunity that is in the New state, then the improvement opportunity automatically moves to Under review.
- You can start any investigative actions, such as running a root cause analysis.
- You can also add a note, create a CIM, or create an automation request.
- Select
to hide or show columns. - Select
to sort the columns. - Select
to filter the list of improvement opportunities. - Select the Card view toggle to view the improvement opportunities in card view.
Integration with Performance Analytics dashboards
Integrate Performance Analytics dashboards to include the KPIs and visualizations you want to see. Using the dashboard builder, you can create your own dashboards with custom widgets/KPIs specifically for your project. These dashboards can be linked at the project or process configuration level.