Manual indicators

  • Release version: Zurich
  • Updated July 31, 2025
  • 5 minutes to read

    • Manual indicators do not use scores collected from a database. Manual indicators are typically used for data that cannot be retrieved from the ServiceNow instance because it comes from an outside system, such as customer data from a third-party sales system.

    Before you begin

    Role required: pa_admin, pa_power_user, or admin

    About this task

    Manual indicators are not associated with an indicator source. Scores for manual indicators are not generated automatically by a data collection job. Instead, populate these indicators by adding scores to the scoresheet manually.
    Note:
    • You must have a subscription for Performance Analytics to create indicators.
    • If you’re using domain separation, the indicator is created in the domain that you’re currently in.

    Procedure

    1. Navigate to All > Platform Analytics Administration > Indicators > Manual Indicators and select New.
    2. In the Name field, give the indicator a descriptive name, such as Number of Critical Incidents.
    3. In the Frequency field, select the frequency at which scores are set.
      The default value is Daily.
      Note:
      The frequency for a manual indicator specifies how to visualize its data. For example, if you set the data points per day or per month in the charts, the setting also affects the scoresheet, so it determines whether you can enter daily or monthly values.
    4. If you prefer that the score of this indicator increases or decreases over time, select Maximize or Minimize in the Direction field.
      Analytical tools and graphic displays use this Direction with this indicator.
      Tip:
      Set a direction whenever you can. All key indicators should be set to Maximize or Minimize.
      ValueUse case
      Maximize Select if an increase in this indicator score is desired. For example, consider selecting Maximize for an indicator that shows revenue. Analytic tools and graphic elements reflect that an increase in this indicator score is good and a decrease is bad.
      Minimize Select if a decrease in this indicator score is desired. For example, consider selecting Minimize for an indicator that shows costs. Analytic tools and graphic elements reflect that a decrease in this indicator score is good and an increase is bad.
      None Select if the direction of change in this score doesn’t matter to your business.
    5. Optional: Under Indicator properties, specify any of these properties:
      Field Description
      Key Identifies the indicator as a key indicator. Used only to filter the list of indicators in Performance Analytics > Analytics Hub. Not used in Platform Analytics experience.
      Unit The unit of measurement for the score, such as number, days, or percentages.

      To collect scores in the system reference currency on a Price, Currency, or FX Currency field, select Use reference currency. For more information, see Indicator scores in reference currency.

      If you select % or a time period as the unit, consider excluding some types of time series from being applied to the indicator. For more information, see Exclude time series from an indicator.

      If you select Time as the unit, the time is given as Days, Hours, and Minutes. If the system property glide.ui.duration.seconds.enabled exists and is true, seconds are also displayed. In this case, seconds are also displayed for all-time fields on the instance and are included in exports to Microsoft Excel.
      Precision The number of digits behind the decimal separator. For more information, see Rounding and precision in indicators.

      This field isn’t available when the unit is Use reference currency. In this case, the precision is inherited from the reference currency.
      Number format The abbreviations used for large numbers, thousands through quintillions. For more information, see Rounding and precision in indicators.
    6. In the Access control tab, set whether to save this indicator to the library and whether to limit the visibility of the indicator by user, group, or role.
      Activating Show in library means that the indicator will be available in the following places:
      • The Platform Analytics indicator library
      • KPI Details
      • Analytics Hub, but only on upgraded instances that haven’t fully migrated to Platform Analytics
    7. In the Access Control tab, set which user is the Contributor authorized to populate the indicator scores.
      You can select only a user with the pa_admin, pa_power_user or pa_contributor role.
    8. In the Other tab, set various miscellaneous properties.
      Field Description
      Default time series

      A predefined analytical function, like a 7-days running average, to apply to the indicator instead of showing the raw scores of the indicator.

      For more information, see Applying time series aggregations.
      Note:
      You can’t set the default time series for an indicator that uses a business or fiscal calendar. These calendars do not support time series aggregations.
      Live group profile

      Live Group Profile [live_group_profile] record for a Live Feed group. Specify a group profile to cause that group to get notifications about this indicator.

      For more information about this social application on the ServiceNow AI Platform, see Live Feed.
      Value when nil The value that is inserted as the score when no value is collected.

      This value applies only to the indicator score. It does not impact scores for breakdown elements.
      Order

      Number indicating the order in which indicators are displayed in the Analytics Hub. Indicators with the lowest value are displayed at the top of the list. If no values are provided in the Order field, indicators are displayed from a to z using the Name field. To use the order field, you must enter order numbers for all indicators. If you put in numbers for only a few indicators, the order in which indicators are displayed reverts to a to z.

      Not used in Platform Analytics experience.
      Render continuous lines

      When selected, the Analytics Hub and KPI Details show unbroken data lines for this indicator, even when there’s no data for a specific date. This behavior may be useful when displaying datasets with varied starting dates or for data that aren’t regularly updated, such as stock information.

      Continuous lines aren’t rendered when a time series is set on the indicator or the Analytics Hub or KPI Details.
    9. Optional: In the Forecasting tab, set the forecast method, the number of data collection periods to forecast, the amount of historical data to base the forecast on, and the upper and lower limits of forecast values.
      For more information, see Performance Analytics scores forecasts.

    What to do next

    Create manual breakdowns and assign them to this indicator. Then, manually add scores.