Indicator management and Performance Analytics

Indicator data sources are created and managed through the architecture of the Performance Analytics application. This functionality is now part of Platform Analytics administration.

Long-term users of the ServiceNow AI Platform® may be familiar with Performance Analytics. Performance Analytics is an application for creating indicators, or KPIs. It includes the back end of indicators, breakdowns, indicator and breakdown sources, and scheduled data collection jobs. It also included a Core UI front end of PA Widgets that went on responsive dashboards, and the Analytics Hub for exploring indicators in depth.

In Platform Analytics, the old Performance Analytics front end is replaced. Data Visualizations, which can apply to many data sources, replace both PA Widgets and reports. They can go either on a new type of dashboard or on UIB pages. KPI Details replaces the Analytics Hub.

If you are a new customer, or if you have fully migrated to Platform Analytics, the back end functions of Performance Analytics are grouped under Platform Analytics administration. However, the following material that refers to Performance Analytics continues to apply, at least regarding the back end:

• Training material
• ServiceNow University courses
• ServiceNow Community posts
• Product documentation

If you have upgraded your instance but not yet fully migrated to Platform Analytics, you continue to have Performance Analytics as a navigation area on your instance. Also, administrators who maintain Service Portal pages with Performance Analytics content continue to have access to the Core UI Performance Analytics front end objects on those pages.