Tracked web analytics fields for Usage Insights

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Usage Insights collects data from web applications. These tables list the fields that are tracked. Reports and charts are generated from these fields.

    For more information about using the data, see Viewing user analytics.

    Collected data according to web session

    Name Description Sample output value
    Hashed user ID SHA256 hash of the user's ServiceNow® sys_id  f4a9baa650ab13d429abacf9f8c78d14fcf5c 
    AppSysId Application sys_id e5d8a2df53112110a40fddeeff7b1243
    SDKversion SDK version
    Channel Channel of the app (web, mobile, CoreUI) web
    InstanceId Instance ID
    Instance Family Release Family release of the instance Zurich
    InstancePurpose Purpose of the instance (prod, sub-prod) production
    Patch release Release patch number Zurich p4
    Domain ID User's domain ID
    Account Number Customer's account number
    SessionId  Unique session ID 
    DeviceType  Phone / Tablet / Desktop  Phone
    DeviceID Device ID
    Device Resolution Resolution of the device 112X123
    OSType  Device's operating system  iOS
    OSVersion  Version of the OS  16.5
    Country Code Country Code ISR
    City-Level Location  City location is translated from the end user's IP address. IPs aren't stored on the database. The IPs are only used to provide a city-level location approximation.  Los Angeles, California
    Browser Type  Type of web browser  Chrome
    Browser Version  Version of web browser (Chrome) 30.0
    Local time The local time of the user 1:30
    Locale  User locale string  EN-US
    Tracking Level Which consent type the user has basic tracking

    Collected data for each page visit

    Name Description Sample output value
    Description Additional information about the data collected in a page visit Home page
    PageId The page's unique identifier  home
    StartTime Relative start time within the session 2023-03-23T23:59:58

    Collected data for customer events (optional)

    You can add these events by calling client-side APIs. 
    Name Description Sample output value
    Name Name of the event  Submit Catalog Request
    Time Event time (in milliseconds) from the beginning of the session 945

    Collected data for event properties

    Name Description Sample output value
    PageId ID of the current page  home
    Property Name & Value  Key value collection of property names and values  {"Version" : "1.0", “Active” : “false”} 

    Collected data for optional properties

    Name Description Sample output value
    Property Name & Value Key value collection of property names and values  {“Language” : “English”}