Chief Human Resources Officer Dashboard tabs

  • Release version: Zurich
  • Updated September 1, 2025
  • 2 minutes to read

    • Organizing insights into these pillars enables HR leadership to strengthen operational delivery, improve employee experience, support talent growth, enhance diversity and inclusion, and reinforce organizational culture and performance.

    Operations tab

    The strategic pillars of the Operations tab show metrics related to employee onboarding, HR cases, and satisfaction metrics.
    Pillar Focus Area Key Metrics Description
    Onboarding Efficiency of new-hire onboarding activities
    • Avg onboarding time
    • Onboarding trends
    • Time by HR service
    		 Measures how quickly new employees are onboarded, helping HR identify delays and streamline initiation workflows.
    Care Resolution of employee issues
    • Request backlog
    • Open cases
    • Time to resolve by priority
    		 Tracks volume and resolution of HR cases to ensure that employees receive timely, high-quality support.
    Continuous Improvement SLA performance and backlog health
    • Open breached SLAs
    • Unassigned cases
    • Breaches by priority
    		 Highlights systemic delays and SLA risks improving compliance and process quality.
    Satisfaction Employee experience and sentiment
    • Case survey score
    • Survey results by priority & source
    		 Assesses employee satisfaction with HR services and identifies areas with poor service perception.
    Relations Employee relations and compliance
    • ER cases open
    • ER cases past SLA
    • ER cases by department
    		 Monitors employee relations workload and SLA adherence to reduce risk and maintain healthy workplace relations.
    CHRO Dashboard Operations tab with Onboarding, Care, Continuous Improvement, Satisfaction, and Relations pillars, each containing operational metrics and visualizations.

    People tab

    The strategic pillars of the People tab show metrics related to taking care of employees' growth and empowerment, recognition, and rewards.
    Pillar Focus Area Key Metrics Description
    Grow Talent acquisition & hiring health
    • Headcount
    • Time to fill
    • Internal hire ratio
    • Hiring mix
    		 Evaluates hiring velocity and sourcing effectiveness to support workforce expansion.
    Develop Talent development & performance
    • Ramp-up completion rate
    • Goal submission rate
    • Promotion rate
    		 Ensures that employees receive growth opportunities and stay aligned with performance expectations.
    Diversify Inclusion, representation & equity
    • DEI index
    • Women representation
    • Race & ethnicity by level
    		 Measures diversity across job levels to drive equitable workforce representation.
    Empower Engagement, mobility & retention
    • Regrettable attrition
    • Employees according to HR staff
    • Persona mix
    		 Tracks employee engagement and retention risk while evaluating HR capacity.
    Reward Compensation & recognition
    • Recognition
    • Rewards
    • Revenue according to employee
    • OTE metrics
    		 Assesses how well compensation, recognition, and reward programs support performance and engagement.
    CHRO Dashboard People tab with Grow, Develop, Diversify, Empower, and Reward pillars, each containing HR metrics and visualizations.

    CHRO Dashboard overview

    Purpose

    The CHRO Dashboard provides an integrated view of HR operational performance and people strategy, enabling leaders to monitor workforce health, improve employee experience, and accelerate organizational growth.

    It offers actionable insights into onboarding efficiency, case resolution, talent development, diversity, hiring outcomes, retention risks, and compensation trends—supporting both day-to-day HR operations and long-term workforce planning.

    By centralizing key metrics across the employee life-cycle, the dashboard enables HR organizations to proactively address workforce challenges, optimize processes, and align people initiatives with organizational goals.

    Target Audience

    The CHRO Dashboard is designed for HR executives, HR operations teams, people analytics professionals, and business leaders who require real-time visibility into workforce performance and talent outcomes. It supports users who must track hiring pipelines, evaluate service delivery, strengthen engagement, manage risk, and drive diversity and inclusion initiatives.

    The dashboard also serves HR business partners and department heads who rely on accurate HR insights to support organizational priorities and guide workforce decisions.

    Primary Stakeholders
    • Chief Human Resources Officer
    • HR Operations and Shared Services Teams
    • Talent Acquisition Leaders
    • People Development
    • Learning and Development Teams
    • Diversity, Equity, and Inclusion Leaders
    • Employee Relations and Compliance Teams
    • HR Business Partners (HRBPs)
    • Finance & Executive Leadership