Create or configure a responsive dashboard

  • Release version: Zurich
  • Updated January 28, 2026
  • 2 minutes to read

    • Create a dashboard where you can add Performance Analytics widgets, data visualizations, and other content that you frequently use. You can then share the dashboard with other users.

    Before you begin

    If you're new to dashboards, the Visualize and Next Experience Dashboards sections of the ServiceNow University Platform Analytics (PA) Overview training provide an overview of these features. (Registration and enrollment required.)

    Note:
    This topic refers to Dashboards in the Core UI. If your instance is migrated to Platform Analytics experience, see Create a dashboard with the in-line editor.

    Owners of Core UI responsive dashboards have the option to migrate these dashboards to Platform Analytics experience. For more information, see Migrate dashboards that you own.

    If Platform Analytics experience is enabled, the dashboard picker shows both Core UI and Platform Analytics experience dashboards.

    Core UI dashboard backgrounds are not themeable with custom colors.

    Role required: none

    Procedure

    1. Navigate to All > Self-Service > Dashboards or All > Performance Analytics > Dashboards.
    2. Select Create a dashboard.
    3. Fill in the following fields:
      FieldDescription
      Name Name the dashboard.
      Order Enter an Order number to indicate the order the dashboard appears on the dashboard picker. Dashboards with lower numbers are listed first.
      Active Clear this field to mark the dashboard inactive.

      Inactive dashboards are accessible only if they appear on the Recent tab (the nine most recently visited dashboards) or if the user has a direct link to the dashboard.

      Note:
      When you activate responsive dashboards, the permissions associated with both active and inactive non-responsive dashboard are carried over to the responsive version.
      Owner The dashboard owner. Only a user with the administrator role can change this value.
    4. Optional: Select the Restrict to roles edit icon to specify the roles that a user must have to access this dashboard.
      For more information, see Share a responsive dashboard.
    5. Optional: Users with admin, pa_admin, and pa_power_user roles can configure these additional fields:
      FieldDescription
      Group Select the magnifier icon to add the dashboard to a Group. Groups organize dashboards in the dashboard picker list. Grouped dashboards appear at the top of the list. Ungrouped dashboards appear in the list under Other.
      Breakdown Source Select one or more breakdown sources in the Breakdown Source related list. Breakdowns enable users to filter Performance Analytics data on the dashboard. The Breakdown Source related list is available on the Dashboard form after you create the dashboard. For more information, see Using breakdowns on dashboards.
      Act as filter You can configure a Performance Analytics breakdown on a dashboard to act as an interactive filter for reports on the dashboard. The dashboard must be configured as a breakdown dashboard. Select the interactive filter that you want this breakdown source to act as.
    6. Select Submit.

    Result

    The dashboard is created with no content. To add your first content, select a widget type and a widget and select Add.

    What to do next

    Add more content to your new dashboard. For more information, see Edit a responsive dashboard.