Chief Customer Operations Officer Dashboard roles

Two roles are associated with this dashboard.

Platform Analytics administrator

The dashboard administrator (sn_cco_dashboard.cco_dashboard_admin) is responsible for installing, configuring, and maintaining the CCO Dashboard and its underlying content.

Key duties include:

• Installing plugins and assigning the admin roles to configuration owners
• Defining verticals and business questions
• Selecting and tuning KPIs/KRIs, setting thresholds, and mapping data sources
• Creating and validating Platform Analytics indicators, breakdowns, and data-collection jobs
• Managing translations, plugin upgrades, and best-practice templates to ensure consistency

Business user

The user (sn_cco_dashboard.cco_dashboard_user) role is required to access the dashboard.

Typical activities:

• Viewing real-time scorecards and visualizations aligned to strategic goals
• Applying filters, switching time frames, and drilling into underlying records
• Exporting charts and reports for executive briefs or stakeholder presentations
• Subscribing to alerts and notifications when metrics cross defined thresholds
• Providing feedback on dashboard usability and data relevance to the admin team