Dashboard statistics

  • Release version: Zurich
  • Updated December 18, 2025
  • 2 minutes to read
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    Summary of Dashboard Statistics

    The Dashboard Stats list provides insights into the usage and performance of Core UI dashboards within your ServiceNow instance. It tracks how often each dashboard is accessed and the time it takes to load them. Access to this feature requires the admin or dashboardadmin role.

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    Key Features

    • Run Time: Displays the average execution time for all dashboard runs in milliseconds.
    • Dashboard: Shows the names of the dashboards, which are clickable to view their properties.
    • Last Viewed On: Indicates the last date and time a dashboard was accessed.
    • Runs: Counts the total number of times a dashboard has been executed.
    • Recent Run Time: Provides the average execution time based on the 25 most recent runs, adjustable via the glide.dashboard.recentexecutionsnumber property.
    • Execution Time: Sums the execution times for all runs of the dashboard.

    Key Outcomes

    By utilizing the Dashboard Stats list, you can identify which dashboards are performing well and which may require optimization based on load times. You can also filter and sort dashboards to find those that are frequently accessed or take the longest to load, helping you make informed decisions to enhance user experience and dashboard performance.

    The Dashboard Stats list enables you to view how often each of your Core UI dashboards is run and how long it takes to run them.

    To view dashboard statistics, navigate to All > dashboard_stats.list. The admin or dashboard_admin role is required. By default, the Dashboard Statistics list displays all dashboards that have been viewed. There is one entry in this table for each dashboard on the instance that has been viewed at least once. The entries increment until an entry is deleted or the dashboard itself is deleted.

    • The Dashboard Stats list enables you to view how often each of your dashboards is run and how long it takes to run them.
    • The Dashboard executions list shows how long it takes for your Core UI dashboards to load and the ID of the user who launched it.
    • The Dashboard execution statistics list how long it takes for your Core UI dashboards to load. The list includes one entry for the most recent launch of each dashboard per user.
    The Dashboard Stats list has these columns by default:
    Column Description
    Run time The average execution time in milliseconds of all runs of the dashboards. (Runs divided by Execution time.)
    Dashboard The name of the dashboard. Select the hyperlink to view the dashboard properties.
    Dashboard Table The table on which the dashboard's record is stored:
    par_dashboard
    Dashboards created in Platform Analytics experience or migrated to it.
    pa_dashboards
    Dashboards created in the classic environment (Core UI) and not migrated.
    Last Viewed On The date and time the dashboard was last opened by any user.
    Runs The total number of times the dashboard has been run.
    Recent run time The average execution time of the dashboard in milliseconds based on the 25 most recent runs. Edit the glide.dashboard.recent_executions_number property to change the number of runs used to calculate this value.
    Recent No of Execution The number of values used to calculate recent run time up to up to the value of glide.dashboard.recent_executions_number.
    Execution time Sum of execution time across all runs of the dashboard.
    Select the Personalize List icon Edit columns icon to add these columns:
    Column Description
    Created Date the dashboard was created
    Created by Dashboard's creator
    Tags Use to select tags or add new tags to enhance searchability.
    Updated Date of the dashboard's last change.
    Updated by Name of the user who made the dashboard's last change.
    Updates Total number of updates made to the dashboard.
    • To view the dashboards that take the most time to run, sort Recent run time from z-a.
    • To see the viewed dashboards, filter out the value 0 from the Runs column.
    • To view the most viewed dashboards, sort the Runs column from z-a.