Breakdown and indicator Performance Analytics properties
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Summary of Breakdown and indicator Performance Analytics properties
This document outlines key Performance Analytics properties in ServiceNow’s Zurich release that set limits on breakdown elements and indicators, primarily impacting visualizations and data management within Performance Analytics dashboards and scorecards.
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Key Properties and Their Practical Use
- com.snc.pa.scoresheet.maxelements: Limits the maximum number of breakdown elements displayed in a scoresheet to 500 by default, helping maintain performance and clarity.
- com.snc.pa.breakdownelementcutoff: Controls how many breakdown elements are shown in Analytics Hub and KPI Details, focusing on elements with scores or changes and defaulting to 50 elements to avoid overwhelming reports.
- com.snc.pa.scorecards.maxbreakdownelements: Sets a cap on the number of breakdown elements displayed in Analytics Hub lists with a default of 1000 and a maximum of 10,000, encouraging solution redesign if higher limits are needed for scalability.
- com.snc.pa.scorecard.breakdown.chart.maxrows: Limits the number of breakdown elements shown in visualizations to 10, ensuring charts remain readable and performant.
- com.snc.pa.thresholds.frequencyintervalsinthepastlimit: Defines how many past frequency intervals a threshold check job analyzes, defaulting to 2, which affects threshold evaluation accuracy and performance.
- com.snc.pa.scorecard.maxrecordnum: Automatically loads up to 50,000 records on the Analytics Hub records tab per indicator; beyond this, users must manually load records to avoid performance degradation.
- com.snc.pa.breakdownelementuimaxrecords: Deprecated; previously limited fetched breakdown elements for lookup fields, now replaced by improved methods in Analytics Hub.
- com.snc.pa.targetbatchoperationlimit: Controls the maximum number of targets updated or inserted in bulk on the KPI Details Targets Configuration page, default 100, to avoid timeouts during bulk operations.
- com.snc.pa.widget.maxwidgetindicators: Limits the number of additional widget indicators beyond the main indicator to 7, managing widget complexity and performance.
- com.snc.pa.widgets.respectacl: Determines whether widget visibility respects ACLs for indicators and breakdowns; default is true on new instances, ensuring security compliance.
Practical Impact for ServiceNow Customers
These properties help customers optimize Performance Analytics solutions for performance, usability, and security. Adjusting these settings allows fine-tuning of data visualization limits, bulk operation sizes, and security enforcement to align with organizational needs. Customers should monitor these limits to maintain dashboard responsiveness and consider redesigning indicators or breakdowns if limits are consistently reached.
These properties set limits on breakdown elements and indicators, mostly in the context of visualizations.
| Property | Description |
|---|---|
| com.snc.pa.scoresheet.max_elements | Maximum number of breakdown elements of a breakdown that can be shown in a scoresheet Default: 500 |
| com.snc.pa.breakdown_element_cutoff | Maximum number of elements that a breakdown can have where the Analytics Hub and KPI Details show its scoreless elements. An element is scoreless when it meets one of these conditions:
Note: This parameter does not affect whether unmatched elements are shown. Default: 50 |
| com.snc.pa.scorecards.max_breakdown_elements | Maximum number of breakdown elements in Analytics Hub lists Default: 1000 Maximum: 10,000. Any value set above 10,000 is treated as 10,000. Tip:
If this value is not high enough for your indicators, consider redesigning your Performance Analytics solution. |
| com.snc.pa.scorecard.breakdown.chart.max_rows | Number of breakdown elements in visualizations Default: 10 |
| com.snc.pa.thresholds.frequency_intervals_in_the_past_limit | Maximum number of frequency intervals in the past that a threshold check job analyzes Default: 2 |
| com.snc.pa.scorecard.max_record_num | Number of records to be loaded automatically on the records tab of the Analytics Hub for a single indicator. If the number of records exceeds the value of this property, records are not automatically loaded. In this case, the user is presented with a message and a button to load all records. Default: 50,000 |
| com.snc.pa.breakdown_element_ui_max_records | Deprecated in Analytics Hub. Limit for the number of elements to be fetched for a breakdown. Used for the lookup fields (breakdown dashboard, old detailed scorecard, and so on.) Default: 100 |
| com.snc.pa.target_batch_operation_limit | Applies only to KPI Details: The maximum number of targets that can be inserted or updated in one bulk action on the Targets Configuration page. If you face timeouts while inserting or updating targets in bulk, consider reducing this limit. Default: 100 |
| com.snc.pa.widget.max_widget_indicators | Maximum number of widget indicators, in addition to the main indicator that can be added to a widget Default: 7 |
| com.snc.pa.widgets.respect_acl | Restrict widget visibility following the ACLs of indicators and breakdowns. True|false.
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