Configure insights for SPM demands in the Process Mining dashboard

Configure rule definitions for demands to discover insights in the Summary and insights page.

Before you begin

Important:

This feature is available with the ServiceNow Store Process Mining SPM content pack v1.0. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Role required: sn_process_optimization_power_user

Procedure

1. Navigate to All > Process Mining > Process Configurations.
2. Configure the desired finding definitions.
   The insights filters available for a demand by default are defined in the following table:

   Table 1. Demand insights for Process Mining

   Finding Definitions	Demands that have been approved without being qualified
   	Demands that have been moved to the next stage without being approved
   Automated Finding Definitions	Rework

   When the finding rules are updated, you can view that in the Insights section in the dashboard.
3. On the Summary and insights page, for the selected insight:
   • To perform process analysis, select Process Analysis. You can view the Process Mining map with the applied filters.
   • To perform cluster analysis, select Cluster Analysis. Select View cluster to view the results. For more information, see View a cluster analysis.