Configure an extra-step finding definition to view a pattern where routes differ by one additional step.
Before you begin
Role required: sn_process_optimization_analyst, sn_process_optimization_power_user, or sn_process_optimization_admin
Extra-step finding definition surfaces variants (routes) in the process that differ by only one additional step, which could possibly be automated or eliminated to save time.
Procedure
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Navigate to Improvement opportunity definition page.
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Select Create on the Extra step card.
For a particular type of automated finding, you can create a maximum of two automated findings.
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Provide details in the Define section.
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Select Configure.
The Configure tab is displayed.
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Fill the details on the form.
Default values are provided. You can edit them if needed.
According to the example, records that meet the following conditions are available as improvement opportunities in the Summary and insights page:
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Select Save and exit.