Configure rework finding definition

Configure a rework finding definition to view a pattern where a step in the process is repeated.

Before you begin

Role required: sn_process_optimization_analyst, sn_process_optimization_power_user, or sn_process_optimization_admin

Rework finding definition displays repeated process steps. This helps in identifying situations where there could be frequent repetition of work.

Procedure

1. Navigate to Improvement opportunity definition page.
   For information about the Improvement opportunity definition page, see Set improvement opportunities.
2. Select Create on the rework card.
   For a particular type of automated finding, you can create a maximum of two automated findings.
3. Provide details in the Define section.
   For details, see Rule-based finding definition form from Finding Builder.
4. Select Configure.
   The Configure tab is displayed.
5. Fill the details on the form.
   Default values are provided. You can edit them if needed.

   

   According to the example, records that meet the following conditions are available as improvement opportunities in the Summary and insights page:

   • A record in which one step is repeated more than 2 times.
   • Only the top 10 records are displayed in the Summary and insights page.
6. Select Save and exit.