Create a report

  • Release version: Zurich
  • Updated November 17, 2025
  • 4 minutes to read

    • Create a report to visualize and analyze current instance data or temporary data that you have imported.

    Before you begin

    Role required: itil, report_user, report_group, report_global, report_admin, or admin. To create a meaningful report, you must have the right to access the data you want to report on.

    This topic refers to Reporting in the Core UI.
    Note:
    On net new Zurich instances, only users with the report_admin role can create reports. To visualization your information in these instances, or if your instance is migrated to Platform Analytics experience, see Creating data visualizations.

    Procedure

    1. Follow one of these paths.
      OptionDescription
      Create a report Navigate to Reports > Create New.
      Edit an existing report Navigate to Reports > View / Run and click the edit icon (The edit icon) beside the report name.
      Create a report on a dashboard Navigate to the dashboard where you want to add the report, click the Add Widgets icon (Plus sign button), and select Reports.
      Edit a report on a dashboard Navigate to the dashboard where the report resides and click Edit. To edit a report, click its edit icon (Pencil).
    2. On the Configure and Style tabs, fill in the fields, as appropriate.
    3. Click Save.

      The report is generated.

      Note:
      For details on creating a specific report type, see Report types.

    Create a report with Analytics Q&A

    Enter a question on the Report Designer form, and Analytics Q&A generates a report. Analytics Q&A gives you a choice of data sources and picks an appropriate visualization.

    Before you begin

    Analytics Q&A requires Natural Language Query (NLQ).
    NLQ also must be enabled for use with the Report Designer, in Reporting properties. Check with your administrator.
    Note:
    This topic refers to Reporting in the Core UI. This functionality is not available if your instance is migrated to Platform Analytics experience. For more information, see Data visualizations in Platform Analytics.

    Analytics Q&A is not available when using Microsoft Internet Explorer.

    Role required: None

    About this task

    Analytics Q&A supports the following languages:
    • English
    • French
    • Canadian French
    • Spanish
    • German
    • Japanese

    The feature is not available in sessions that use an unsupported language.

    Procedure

    1. Navigate to All > Reports > Create New.
    2. Start typing the information you want in the report into the Analytics Q&A field.
      Analytics Q&A uses keywords in your query to determine what kind of information you are looking for. It displays suggestions while you type based on these keywords. To see a full list of keywords and their uses, click How can I improve my results.
    3. Select Ask.
      Analytics Q&A generates the report, including an appropriate visualization.Animation showing a report being generated with Analytics Q&A

    What to do next

    You can modify the report, such as changing the visualization type, in the left-margin menu. If you enter a new query and select Ask, you generate a new report. Any custom visualizations you added are cleared, but other settings persist in the new report.

    Report options

    When you edit a form, you can also choose to save, share, run, delete, or view more information about the report.

    Note:

    On net new Zurich instances and instances migrated to Platform Analytics experience, Reporting functionality is replaced with Data Visualizations. For more information, see Data visualizations in Platform Analytics.

    All actions are available from the upper right side of the form, from the Save and Share lists and the Info, Delete, and Run buttons. Available report options vary depending on the role of the user working with the report.


    report options icons
    Table 1. Report options
    Name Description
    Link (Link icon) Displays the URL of a saved report that you can copy into other documents.
    Info (Info icon) Displays general and statistical information for the report. General information includes the base table, type, creator, users, groups, and last modification date of the report. Statistical information includes when the report was last run, the number of runs, and run time.
    Sharing (Sharing icon) Displays several options for sharing the output of the report.
    Share Enables you to set the visibility of the report. Options are Me, Everyone, and Groups and Users. See Share a Core UI report for more information on sharing.

    This option is available from the Sharing icon (Sharing icon).
    Schedule Creates a schedule for running the report.
    Note:
    You cannot schedule calendar reports.
    Add to Dashboard Adds the current report to a dashboard. For details on how to edit reports and other dashboard content, see Edit a responsive dashboard.
    Export to PDF Generates a PDF that you can download or email. This option is not available for calendar reports.
    Note:
    Drilldown reports do not export to PDF. If you select Export to PDF on a drilldown report, a PDF of the top-level report is generated.
    Publish Creates a URL for the report and displays the URL above the report form. You can email this URL to share the report.
    Delete
    Delete (Delete icon) Deletes the report.
    Save
    Save Saves your changes to the report and leaves the form open.
    Update Saves your changes to the report and returns to the Reports list.
    Insert Duplicates the report record, inserts it into the Reports list, and opens the Reports list. Use this option to create a report quickly by changing values in an existing report. Be sure to give the new report a unique name.
    Insert and Stay Duplicates the report record, inserts it into the Reports list, and opens the new record. Use this option to create a report quickly by changing values in an existing report. Be sure to give the new report a unique name.
    Save as data source Opens the Create new report source window in which you can save the report conditions as a report source that can be reused for other reports.
    Run
    Run Creates the report based on the conditions and layout you select.