Using KPI Signals

When a responsible user receives a signal notification, they either dismiss the signal or reset the baseline.

Overview of responses to KPI Signals notification

A responsible user evaluates the KPI Signals notification. If they determine that the underlying issue is a temporary problem, they fix the problem if appropriate and dismiss the signal. If they determine that the notification is due to a long-term change in the behavior of the underlying business process, they update the baseline that is used to generate a signal.

If it is later determined that it was a mistake to dismiss the signal or update the baseline, a responsible user can undo the action.

Figure 1. Responses to a KPI Signals notification

1. Receive a notification from KPI Signals that an indicator should be examined.
2. Decide whether the signal is showing a temporary change, possibly due to a problem that can be corrected, or the signal is showing a long-term change in process behavior.
3. If the change is temporary, address the underlying problem, if appropriate, then dismisses the signal.
4. If the change is long-term, reset the baseline for generating the signal appropriately.
5. If the decision turns out to be incorrect, undo it.

Other use topics

• Reset baseline or dismiss signal
  When you get a signal that abnormal variation has occurred, either dismiss the signal or recalculate the parameters.
• Revert baseline reset or signal dismissal
  Review previous decisions to reset the KPI Signals baseline or dismiss a signal. Revert the decision if necessary.

Related concepts

• Exploring KPI Signals
• Configuring KPI Signals for an indicator
• KPI Signals roles