Ideal business process management tools can account for every step of
the process (design, model, implement, monitor, optimize) while also
being accessible and customizable to a business’s bottom line. A tool
should be able to be designed and used without too much intervention
from the IT team or too many coding requirements—hence, accessibility
for all levels of the management process. While planning, design,
and modeling are crucial before implementation, the tool should be able
to be used each step of the way by people at all levels.
A great tool can also be business process automation, which can
easily work in conjunction with organizational goals to ease the process
by making software easier to use and more appealing to the end users,
who may not have the time to deal with something more manual and
rigorous.
Cloud computing tools are also widely available, and more ideal for
accessibility and ease of use. While in-house systems can seem more
secure, cloud security has never been more robust. Tools in the cloud
can also be accessed from multiple locations, which may assist in remote
work or collaboration from different locations.