As mentioned above, processes are vital to ensuring that the correct steps are followed, and the right actions taken to achieve a business goal. Unfortunately, every additional manual step comes at the cost of time. The right employee must be notified that they are responsible for the next action in the process. That employee must then set aside enough time to complete the task and then reach out to the next employee in the line. And with every handoff and every action, time continues to tick by.
Workflow automation takes employees out of the equation at many of these key junctions. Handoffs are automated, immediately moving tasks forward in the instant that they are completed. At the same time, human input can be removed from many actions, such as entering data into forms, delivering messages, creating reports, etc. This allows for faster workflow completion, and improved efficiency throughout.