Enterprise Asset Management Overview Plans and Packages Getting Started
Enterprise Asset Management Packages Optimize asset performance, reduce costs, and manage lifecycles with the Enterprise Asset Management (EAM) package and pricing plan that works for you. Get Custom Quote
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Features
EAM Advanced AI Agents and Skills ServiceNow Otto for EAM

Automate enterprise asset requests and repairs with AI to improve maintenance outcomes across your operations.

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ServiceNow Otto for CMDB

Keep configuration data accurate with Al that automatically enriches, validates, and maps items.

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ServiceNow Otto for Setup

Accelerate implementation with Al-guided configuration that helps admins set up and optimize workflows.

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ServiceNow Otto for Service Graph Connectors

Enrich your service graph automatically with Al that maps dependencies and relationships.

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Document Intelligence

Automatically extract, classify, and process information from documents to reduce manual data entry.

ServiceNow Otto for Fulfiller

Summarize work, generate resolution notes, and recommend actions with AI to help resolve issues faster.

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AI Data Explorer

Explore data with AI to uncover insights and accelerate informed decision-making.

AI Lens

Transform images and documents into structured insights with AI to accelerate workflows.

Voice Agents

Provide natural, conversational experiences to phone-based support with generative Al-powered agents.

Prebuilt Skills and Agents Customization

Customize and refine prebuilt AI skills and agents to better align with your workflows, data, and business needs.

EAM Capabilities Asset Management

Track and manage IT assets across their lifecycle to optimize spend and reduce risk.

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Planned Maintenance

Plan and automate preventative maintenance schedules to reduce downtime and extend asset lifespan.

Platform Capabilities AI Control Tower

Take control of any AI from a central intelligent hub.

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ServiceNow Otto

Build and extend applications with low-code tools to automate workflows and streamline business processes.

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Predictive Intelligence

Reduce manual work with built-in machine learning that categorizes, routes, and prioritizes work.

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Platform Analytics Advanced

Uncover hidden inefficiencies by mapping how work actually flows.

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Universal Request Pro

Route complex requests across departments with advanced workflows and cross-team coordination.

Mobile Publishing

Publish and manage branded mobile app experiences for employees, customers, and field workers.

Put AI agents to work for IT ServiceNow AI Agents are ready to expand productivity across every corner of your business. Our AI agents don’t just assist, they act on your behalf. Learn More Explore ServiceNow AI
Talk with an Expert Connect with our product experts to arrange a custom demo. See how EAM can work in your organization. Schedule Demo