Field technicians and other field service personnel are the ambassadors of service-related industries. When they travel to a customer location, they carry the company brand with them, and are responsible not only for performing their assigned maintenance or repair tasks, but also for ensuring that the customer has a positive experience. Unfortunately, when appointments get missed, field technicians arrive late or unprepared, or task details are miscommunicated, it reflects poorly on the business itself.
Scheduling and dispatching software (also called service dispatch software) is designed to ensure that field technicians have the support they need to provide exceptional service, while also optimizing time management for a more-effective approach. As an essential tool for field service management, scheduling and dispatching software empowers organizations to provide their customers with a seamless and efficient field service experience.