Work with an AI assistant that helps close the gap between intent and action, completing simple requests and complex workflows wherever work happens.
Work with an AI assistant built to close the gap and finish work. It works across the ITSM suite, including Incident, Change, Problem, and Request Management.
Extend ServiceNow Healthcare and Life Sciences Service Management with AI-powered assistants through an annual subscription package.
Orchestrate healthcare and life sciences operations with workflow automation, case management, and real-time visibility across healthcare and patient operations.
Manage CRM cases with a foundational customer service platform. Create, track, and resolve customer requests across multiple channels.
Personalize policyholder and claimant engagement with AI-powered outbound communications.
Improve servicing with intelligent routing and sentiment-based response recommendations that reduce manual handling and improve first-contact resolution.
Proactively trigger case workflows and notify customers of any issues to resolve issues faster and lower inbound call volume.
Manage third-party customer service providers and BPO partners with centralized workload distribution, quality monitoring, and unified performance metrics.
Optimize processes with feedback loops that capture cycle time, leakage rates, and other metrics to identify improvement opportunities.
Deliver efficient or remote support with queue management and real-time visibility.
Optimize scheduling, capacity planning, and productivity with territory assignments, surge capacity management, and utilization tracking against service level agreements.
Manage the IT incident lifecycle from creation to closure with escalation rules, service level agreement enforcement, and root cause tracking.
Manage IT governance across infrastructure problems, change requests, asset lifecycle, cost tracking, and service requests.
Quickly resolve high‑impact, high‑urgency incidents that affect many users, minimizing business disruption and maintaining productivity.
Automate on-call scheduling and escalation across claims and operations teams, routing urgent incidents to available staff based on skill set and availability.
Manage the full lifecycle of software and service releases and automate release readiness.
Manage AI systems from one place with visibility, governance, security, evaluation, and value tracking across copilots, agents, models, and SaaS AI.
Discover the power of AI agents that are built-in, not bolted on.
Meet ServiceNow Otto, your AI assistant for work. You ask. Work gets done.
Take control of any AI from a central intelligent hub.
Open the full ServiceNow system of action to every AI agent in the enterprise.
Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance.
Enrich your insights with a single, intuitive experience for actionable analytics and reporting.
Unlock AI-powered self-service at scale with a unified portal for enterprise service delivery.
Keep users informed and engaged anytime, anywhere with intuitive mobile apps.
Optimize service operations with a unified, cloud-based platform across operations and service management.
Raise the bar on service delivery with a single data model for enterprise workflows.
Promote self-service with a single source for knowledge across the organization.
Streamline your workflows to reduce costs, increase productivity, and eliminate repetitive tasks.
Uncover hidden inefficiencies by mapping how work actually flows.
Empower anyone to quickly extend solutions or build custom business apps.