ServiceNow Workforce Optimization delivers powerful digital solutions to help companies in all industries build high-performance teams. Built on the industry-revolutionizing Now Platform®, Workforce Optimization empowers teams and leaders the data transparency, improved communication effectiveness, and assignment optimization resources they need to reach new levels of success.
Apply scenario modeling to optimize agent schedules and better identify and plan for times of increases team demand. Easily upskill team members with built-in solutions for internal and external learning management. Boost team productivity and manage performance with real-time visibility into work items, escalations, and KPIs. And through it all, maintain a single source of data truth and company vision across every channel. ServiceNow makes it all possible.
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