Human resources professionals are vital to the success of enterprise business. But the larger the employee base, the more stretched your HR department may become trying to address worker concerns, queries, and requests. Personnel information updates, time-off approvals, tax concerns, benefits enrollment, deductions—the list goes on and on, pulling your HR department away from the strategic and workforce management duties that should be its primary focus.
At the same time, employees are relying on an increasing number of software solutions and business tools to assist them in their work. In fact, according to the Okta 2022 Business at Work report, the average business organization currently deploys 89 distinct apps (up 24% from 2016), and the top 10% of companies deploy an average of 202 apps each. And, as hybrid workforces become more standard, personal devices and the realities of remote work further compound the challenges inherent in navigating information needs from multiple sources, placing more strain on IT departments in the process.
To better serve employee needs and reduce the amount of service and information requests leveled at HR and IT, successful businesses turn towards employee center solutions. An employee center provides the full range of employee self service (ESS) options, all from a single, centralized location that can be accessed from anywhere and at any time. With a working employee center, businesses can operate securely in the knowledge that their workforce has direct and available access to everything they need to get the job done.
A unified employee center is important in that it gives employees across all departments and levels a means by which they can better understand their benefits, experience curated employee content, find solutions, request access, connect with employee communities, and enjoy the all the advantages of in-office support from any location and at any time. This gives modern hybrid and remote workforces the resources they need to achieve optimal performance while also freeing up IT, facilities, and HR departments to move beyond traditional employee support roles.
Likewise, with full ESS options, employees have a central location to better understand rather than having to jump through communication hoops to put in requests and wait for responses, your workforce can quickly and easily resolve issues, find solutions, and manage their information all at the click of a button.
Taken altogether, the importance of having a reliable employee center comes down to improved efficiency, productivity, and employee experience.
Manager Hub delivers a purpose-built destination for people leaders to stay informed and engaged with their teams by leveraging personalized resources to guide their leadership journey. Directly from the Employee Center, managers can view a summary of team insights,
stats, important dates, requests, and action items for employee journeys. Notifications and alerts encourage people leaders to take quick action on the team’s most urgent needs and to stay ahead of important matters. People leaders can receive curated content via the Manager Library for company news and announcements, related knowledge articles, guides, and tips – giving them a single destination for resources and tools needed to better lead their teams.
ServiceNow, the industry leader in HR service delivery and IT service management, is revolutionizing how employees work, communicate, and access information. Built on the Now Platform®, Employee Center drives a completely modern intranet service for employees, regardless of where they are or when they work. This collaboration-focused digital solution brings together the applications, news, information, policies, and more that your employees need. Access data and resources across departments. Empower remote and hybrid workforces using omnichannel capabilities. Creat
simple-to-use search functions. Apply AI technologies and automation solutions to automate many tasks associated with employee requests. Integrate with top business tools, such as Microsoft Teams, Slack, Workplace from Facebook, Workday, Oracle, Ultimate Kronos Group, Okta, Microsoft Azure, Adobe Sign, and more. And through it all, create a digitally connected employee experience that meets your workforce wherever they are. ServiceNow makes it possible. Get Employee Center today, and give your workforce the support it needs to take your business further than ever before.
Get Employee Center today, and give your workforce the support it needs to take your business further than ever before.