ServiceNow Incident Management can help keep employees productive and
happy by ensuring easy-to-use contact support to track and fix issues.
Users can connect to IT through a self-service portal, chatbot, email,
phone, or mobile.
IT agents will be thrilled as well. Machine learning systems
automatically assign incidents to the right resolution group for a
faster and effective resolution. Dedicated agent portals for issue
resolution have all necessary information in one view and they leverage
AI to deliver recommended solutions immediately. There is also a
dedicated portal for Major Incident Management that enables swift
resolution by bringing together the right resolution teams and
stakeholders to restore services. Mobile Agent gives IT agents a mobile
interface to triage, address, and resolve incidents on the go.
Additionally, ServiceNow incident management offers 24-hour support,
integrates seamlessly with AIOps, allows employees to use omni-channel
notification to submit incidents, and gives service-desk personnel a
clear view of incident resolution workflows via an incident response
playbook. Visual task boards promote intuitive, effective collaboration,
and the configuration management database (CMDB) creates a single system of record to help users better
understand the impacts associated with individuals incidents, problems,
and change requests.
And, with guided setup, deploying ServiceNow incident management is a fast and simple process.