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Manage IT strategy, operations, service delivery, and apps on our single system of action.

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Automate, predict, digitize, optimize, monitor, and resolve risks by impact for security, compliance, and IT.

Deliver fast, personal service to employees while increasing productivity.

Customer Service

Connect customer service with other orgs to resolve issues faster, lower cost, and boost satisfaction.

Intelligent Applications

Build business apps fast—whether you’re a pro coder or novice—with tools, templates, and more.

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Modernize IT service management

Eliminate service outages

Run IT like a business

Resolve security incidents and vulnerabilities fast

Consumerize the employee service experience

Increase customer satisfaction by solving issues faster

Digitize your business with intelligent apps

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ServiceNow Software Development Lifecycle (SDLC)

ServiceNow Software Development Lifecycle (SDLC) manages Scrum or waterfall development efforts and defines the tasks required for developing and maintaining software throughout the lifecycle, from inception to deployment. Development and operations share data across applications and ITIL processes to determine future enhancements or track issues based on actual incidents, problems and changes. Visibility into the development lifecycle is increased and reported across development teams.

Easily groom your story backlog and plan sprints within the context of your project

ServiceNow Software Development Lifecycle

Easily groom your story backlog and plan sprints within the context of your project

Benefits to Your Enterprise

Many organizations have multiple, standalone tools for tracking software development and projects. This results in a disconnect between the enhancements and fixes created by developers; their originating operations; processes of change; incident and problem management; and the eventual deployment of software to production. SDLC can bring all of these workflows together in a single system of record.

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Accelerate Software Delivery

Increase planning accuracy with team velocity and story‑point estimations

Update and track progress using burn‑down charts and progress boards

Automatically match discovered devices with existing CIs in the CMDB

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Manage Features and Defects

Manipulate the tasks related to a software release with the release‑planning board

Map incidents, problems and changes to software products using ServiceNow Configuration Management Database (CMDB) relational data

Control editing and viewing with roles‑based access

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Connect Development Features to Business Drivers

Report on all development projects across organization

Transition seamlessly between service management and development processes with an intuitive interface

Trace development changes back to originating request or issue

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