ServiceNow Software Development Lifecycle (SDLC) manages Scrum or waterfall development efforts and defines the tasks required for developing and maintaining software throughout the lifecycle, from inception to deployment. Development and operations share data across applications and ITIL processes to determine future enhancements or track issues based on actual incidents, problems and changes. Visibility into the development lifecycle is increased and reported across development teams.
Many organizations have multiple, standalone tools for tracking software development and projects. This results in a disconnect between the enhancements and fixes created by developers; their originating operations; processes of change; incident and problem management; and the eventual deployment of software to production. SDLC can bring all of these workflows together in a single system of record.
Increase planning accuracy with team velocity and story‑point estimations
Update and track progress using burn‑down charts and progress boards
Automatically match discovered devices with existing CIs in the CMDB
Manipulate the tasks related to a software release with the release‑planning board
Map incidents, problems and changes to software products using ServiceNow Configuration Management Database (CMDB) relational data
Control editing and viewing with roles‑based access
Report on all development projects across organization
Transition seamlessly between service management and development processes with an intuitive interface
Trace development changes back to originating request or issue