Meet your AI assistant for Telecom, Media, and Technology (TMT), Telecom Service Management (TSM), and TPSM. You ask and work gets done.
Meet your AI assistant for Customer Service Management (CSM). You ask and work gets done.
Speed up resolution with an AI assistant that summarizes incidents, suggests solutions, and drafts responses.
Keep configuration data accurate with an AI assistant that enriches, validates, and maps items automatically.
Get industry-specific technology support with AI-assisted triage and multi-tier routing.
Verifiy customer issues, suggest diagnostic tests, and guide agents to root cause and repair for fast resolution.
Automatically identify affected customers during an outage, generate cases, and send proactive customer communications.
Provide IT and support teams with a centralized, unified view of a customer account.
Support the foundational service/data model that underpins TPSM shared case, account, and catalog structures.
Enable a centralized partner company or program data model with a self-service portal for partner interactions.
Connect multiple ServiceNow instances to provide seamless support and service experiences across the ecosystem.
Integrate order management between providers and consumers to make ordering faster and more accurate.
Automatically share core operational data between connected instances, securely.
Provide a workspace for monitoring and managing the customer’s experience with your products.
Balance workload and maximize team performance with channel management, agent scheduling, and resource matching.
Discover the power of AI agents that are built-in, not bolted on.
Meet ServiceNow Otto, your AI assistant for work. You ask and work gets done.
Take control of any AI from a central intelligent hub.
Open the full ServiceNow system of action to every AI agent in the enterprise.
Power your AI agents and workflows with AI-ready, instantly actionable data.
Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance.
Anticipate trends, prioritize resources, and continuously improve with real-time analytics.
Keep users informed and engaged anytime, anywhere with intuitive mobile apps.
Optimize service operations with a unified, cloud-based platform across operations and service management.
Raise the bar on service delivery with a single data model for enterprise workflows.
Promote self-service with a single source for knowledge across the organization.
Streamline your workflows to reduce costs, increase productivity, and eliminate repetitive tasks.
Uncover hidden inefficiencies by mapping how work actually flows.
Empower anyone to quickly extend solutions or build custom business apps.