Now Assist for Employee Center Pro release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The ServiceNow® Now Assist for Employee Center Pro application offers the portal experience with all the employee communications and engagement tools. Now Assist for Employee Center Pro is a new application in the Australia release.

    Now Assist for Employee Center Pro highlights for the Australia release

    • Use AI-powered capabilities, enterprise search, and omnichannel delivery to meet your productivity needs.

    See for more information.

    Important:
    Now Assist for Employee Center Pro is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Important upgrade information for Now Assist for Employee Center Pro

    Now Assist for Employee Center Pro only provides employee or requester conversations and might require other Now Assist products to deliver AI agents or other related features.

    New in the Australia release

    Manage approvals with Now Assist Approval Assistance AI agent
    Accelerate request approvals by automatically aggregating relevant details, validating requests against policies, and recommending approval decisions to managers.
    Quick start tests for Employee Center

    After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations.

    Activation information

    Now Assist for Employee Center Pro is a ServiceNow AI Platform feature that is available with activation of the now-activation-platform-default plugin. For details, see .

    Plugin information

    New plugins

    The following plugins are new in Australia:

    Employee Center Pro (sn_ex_sp_pro): Provides a platform for employees to communicate and engage.

    Related ServiceNow applications and features

    Now Assist for Employee Center Pro is layered with Employee Center Pro, a multi-department employee destination site that drives employee engagement and productivity. Now Assist, which improves productivity, efficiency, and self-service while empowering your users to search more effectively. AI Search, which enables your users to have a powerful consumer-grade search experience.