Browser requirements for all Australia features and products

  • Release version: Australia
  • Updated June 10, 2026
  • 2 minutes to read

    • Cumulative release notes summary on browser requirements for Australia features and products.

    Several products have specific browser requirements. Review this information to ensure you are using the correct browsers and browser versions.
    Application or feature Details
    AI Agent Advisor

    The AI Agent Advisor application supports various browsers, including Google Chrome and Microsoft Edge. AI Agent Advisor isn’t supported in Internet Explorer. For more information, see Browser support.

    AI Control Tower

    The AI Control Tower application supports all browsers.

    AI Desktop Actions

    Now Assist AI agents support various browsers, including Google Chrome and Microsoft Edge. Now Assist AI agents aren't supported in Internet Explorer.

    AI Search

    AI Search doesn’t support Internet Explorer.

    Advanced Work Assignment (AWA)

    Advanced Work Assignment doesn’t support mobile devices or Microsoft Edge browsers. Instead, use Microsoft Edge - Chromium or one of the other supported browsers that are listed in Browser support.

    Agent experience for CSM

    ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

    Configurable Workspace

    Configurable Workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge, Chromium or one of the other supported browsers that are listed in Browser support.

    Data Management for CSM

    Starting with the Australia release, data management for Customer Service Management doesn't support mobile devices and Internet Explorer. For more information, see Browser support.

    Digital End-User Experience

    Enable the DEX browser extension to monitor web applications for various operational or performance-based metrics on your system. For more information, see Enable DEX browser extension.

    Manufacturing Commercial Operations

    ServiceNow workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

    Next Experience

    The Australia release doesn't support Internet Explorer 11. The iOS version of Firefox is also not supported.

    Next Experience Developer (NED) Tools

    Next Experience Developer Tools requires Google Chrome.

    Now Assist

    Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Internet Explorer.

    Now Assist AI Agents

    Now Assist AI agents support various browsers, including Google Chrome and Microsoft Edge. Now Assist AI agents aren't supported in Internet Explorer.

    Now Assist Center

    The Now Assist Center application supports various browsers, including Google Chrome and Microsoft Edge. Now Assist Center isn’t supported in Internet Explorer.

    Now Assist for Legal Service Delivery (LSD)

    To see the list of supported browsers for Now Assist for Legal Service Delivery (LSD), see Browser support.

    Policy and Compliance Management
    Policy and Compliance Management supports the latest public release and the two preceding versions of the following web browsers:
    • Google Chrome
    • Firefox and Firefox Extended Support Release (ESR)
    • Microsoft Edge Chromium
    • Safari 12.0 and later versions
    Predictive AI for CSM

    ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

    RPA Hub

    ServiceNow workspaces don’t support mobile devices. For more information about the list of supported browsers, see Browser support.

    Self-service and omnichannel engagement for CSM

    Starting with the Australia release, self-service and omnichannel application don't support Internet Explorer. For more information, see Browser support.

    Table Builder

    Internet Explorer isn’t supported.

    UI Builder

    Internet Explorer isn't supported for UI Builder