Theme Builder release notes
Summarize
Summarized using AI
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.
Summary of Theme Builder release notes
The ServiceNow® Theme Builder application enables customers to customize the visual experience of their ServiceNow environment, aligning the look and feel with their brand identity. The Australia release introduces significant enhancements focused on AI-powered theme generation, improved typography control, and expanded icon library capabilities, all designed to streamline branding and improve user interface consistency across Next Experience and embeddable components.
Show less
Key Features
- AI-Driven Color Palette Generation: Upload brand images or PDF brand guidelines to automatically generate color palettes using AI. This feature is integrated into the Theme Builder wizard and Now Assist panel, enabling quick creation of brand-aligned themes. Users can preview multiple options and refine results or opt for manual theme creation.
- Font and Typography Customization: Assign fonts at the component category level (e.g., headers, buttons, form fields) and adjust font sizes to ensure consistent and polished typography. Font controls apply across Next Experience and embeddable components, maintaining branding even on external sites. Custom font upload is now directly available within the font selector.
- Icon Library Enhancements: Manage and override default icons by uploading custom assets. The icon library supports size variants, outline and fill styles, and dynamic color adjustments, integrating seamlessly with embeddable components for a fully branded experience.
- Updated User Interface for Theme Editing: The Global styles panel has been reorganized for easier navigation and editing, including renamed preview tabs and a new Categories tab for grouped font and size management. The Create a Theme wizard has been streamlined by consolidating color selection steps and enabling font uploads directly within the process.
- Integration with Now Assist and AI Agent Studio: Now Assist for Creator enhances theme generation with AI skills, requiring enabled theme workflows in AI Agent Studio for full functionality. Customers can leverage AI capabilities to automate and accelerate theme creation.
- ServiceNow Product Tiers for AI Platform: AI features are available across three licensing tiers—Foundation, Advanced, and Prime—offering varying levels of AI insights, productivity enhancements, and autonomous AI capabilities depending on customer entitlements.
Activation and Availability
Theme Builder is included as a core plugin with the Next Experience application and is available by default. Customers can update to the latest version via the ServiceNow Store to access the new features introduced in the Australia release and subsequent patches.
Practical Benefits for ServiceNow Customers
- Rapidly create visually consistent, brand-aligned themes leveraging AI to reduce manual effort.
- Gain granular control over typography and iconography to enhance UI clarity and user engagement.
- Ensure a unified brand experience across ServiceNow interfaces and embedded components, including external sites.
- Access AI-assisted workflows to streamline theme creation and maintenance, improving productivity.
- Stay current with UI improvements that simplify theme management and provide clearer visual previews.
The ServiceNow® Theme Builder application enables you to customize the visual experience for your users so that you can update the look and feel to be more like your brand. Theme Builder was enhanced and updated in the Australia release.
Theme Builder highlights for the Australia release
- Generate color palettes instantly by uploading a brand image and let our AI theme generator automatically detect your brand colors.
- Customize fonts by category and adjust font sizes to scale typography across specific component categories like headers, buttons, and form fields, or by size groups for consistent styling.
- Access the new icon library to configure and override default icons using custom assets.
See Working with themes in Next Experience for more information.
Important:
Theme Builder is available by default and upgrades are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Australia release
- Australia Patch 2
- Upload brand guidelines to generate theme colors in the Now Assist panel
- Upload brand guidelines as a PDF to the Theme Builder theme creation workflow in the Now Assist panel to generate themes aligned with your brand.
- Australia Patch 1
- AI-powered color palette theme creation
- Use AI to generate themes from brand images, preview multiple options, and refine results all within the updated Create a theme wizard. If you prefer, you can skip the AI step and continue creating your theme manually using the existing workflow. This feature requires Now Assist for Creator.
- Generate themes using Now Assist
- Leverage Now Assist to generate themes based on your brand image. After generating a theme, navigate to Theme Builder to publish and apply additional styling. This feature requires Now Assist for Creator and a theme creation workflow enabled in AI Agent Studio.
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets and create your own
Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
- Override default icons for a fully branded experience
- View and manage your theme’s icon library in Theme Builder, including uploading custom assets to replace default icons. Icons support size variants, outline and fill styles, and dynamic color adjustments and integrate with embeddable components.
- Control typography at the component category level
- Assign fonts to individual component categories to create clearer visual distinction across your interface.
- Flexible Font size control
- Fine-tune font sizes across component categories for a polished, consistent look. Use font‑size controls to tailor default or custom fonts to your brand needs. Applies across Next Experience and embeddable components, ensuring a consistent brand look even on external sites.
UI changes
- Updated Editor page Global styles preview options
- The Global styles panel has been updated in the following ways:
- The UI styles preview tab has been renamed to Abstract UI.
- The Experience preview tab has been renamed to Experiences.
- A Categories tab is now available allowing you to view groups of components by font or font size. This tab appears only when the Typography panel is open.
- Global styles panel updated
- The Global styles panel has been updated in the following ways:
- Global styles panel was relocated to simplify theme editing and provide a more consistent interface.
- The Typography panel now features two dedicated tabs, Fonts and Sizes allowing you to manage typefaces and font scales independently. In addition, the panel supports a new structure for editing typography at a category level, bridging the previous gap between global and individual component styling.
- Create a theme wizard updated
- The existing create a theme wizard has been updated and streamlined in the following ways:
- Primary and secondary colors are now selected in a single step.
- The neutral color step has been removed. You can now choose a neutral color from the Global styles overview panel when needed.
- The additional colors step has been removed. Additional brand colors can also be selected from the Global styles overview panel.
- Custom font upload is now available directly from the font selector.
- The final step is still the theme summary, with all editing options accessible directly from this page.
Activation information
Theme Builder is included as a core plugin with the Next Experience application and is available by default. You can update to the latest version of Theme Builder from the ServiceNow Store.