Now Assist for Configuration Management Database (CMDB) release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Now Assist for Configuration Management Database (CMDB) Australia Release Notes

    The Now Assist for Configuration Management Database (CMDB) application enhances CMDB data quality, enables fast searching of the CMDB, and helps identify and fix issues related to Service Graph Connector import sets. The Australia release introduces significant updates, including AI-powered features designed to automate tasks, improve search capabilities, and provide deeper insights within the CMDB environment.

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    Key Features

    • AI Native Experience with Licensing Tiers: The ServiceNow AI Platform offers three licensing tiers—Foundation, Advanced, and Prime—that provide varying levels of AI-powered insights, productivity boosts, and autonomous workflows. Your access to features depends on your entitlements.
    • Enhanced Search with Natural Language: You can search the Service Graph database using natural language queries, which are analyzed to optimize search methods and deliver precise results. Searches can include complex relationship filters spanning multiple CI tables.
    • Dynamic IRE and De-duplication Automation: Compare static manual Identification and Reconciliation Engine (IRE) processes with AI-powered dynamic IRE, and automate de-duplication tasks using a dedicated resolution assistant skill.
    • Contextual CI Insights: View detailed descriptions and attribute information for configuration items (CIs) directly on CI forms, dashboards, home pages, and other workspace views. The skill answers questions about CI classes and attributes to facilitate effective work within the CMDB.

    Important Upgrade and Activation Details

    • To enable detailed descriptions of CIs and classes, activate the External Content Connectors plugin, install the ServiceNow Product Documentation connector, and crawl the product documentation. This setup supports the CI form contextual help skill.
    • The sncmdbadmin role is now required to use the 'Create configuration item' agentic workflow, replacing the previous sncmdbeditor role.
    • AI skills executing within the Now Assist panel require both the cmdbdedupadmin and nowassistpaneluser roles.
    • Now Assist for CMDB is available exclusively through the ServiceNow Store and must be installed by requesting it there.

    What Customers Can Expect

    With these updates, customers can expect improved data quality and efficiency in managing their CMDB. The AI-driven search capabilities enable intuitive natural language queries, making it easier to find relevant configuration items and their relationships. Automation of de-duplication and dynamic reconciliation reduces manual effort and errors. Detailed CI insights within forms and dashboards empower users to understand and manage configuration data effectively. Additionally, clear role requirements and activation steps ensure controlled access and proper setup for the enhanced features.

    The ServiceNow® Now Assist for Configuration Management Database (CMDB) application helps to improve the quality of CMDB data, search the CMDB quickly, find and remedy issues with Service Graph Connector import sets, and more. Now Assist for CMDB was enhanced and updated in the Australia release.

    Now Assist for CMDB highlights for the Australia release

    Australia Patch 1 The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available.

    • Compare your current manual (static) IRE processes with AI-powered Dynamic IRE.

    • Automate the actions that a user would typically make for de-duplication tasks using the de-duplication task resolution assistant skill.
    • Search the Service Graph database using natural language.
    • Dive deeply into CI and class information while working in CI forms, dashboards, home pages, and other views on the workspace.
    • Search the Service Graph database using natural language

    See Now Assist for Configuration Management Database (CMDB) for more information.

    Important:
    Now Assist for CMDB is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Important information for upgrading Now Assist for CMDB to Australia

    To enable Now Assist to provide detailed descriptions of CIs and classes, you must activate the 'External Content Connectors' plugin, install the ‘ServiceNow Product Documentation’ connector, and then crawl the product documentation. For configuration instructions, see Configure the CI form contextual help skill.

    New in the Australia release

    Australia Patch 1
    ServiceNow product tiers
    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
    • Foundation: AI basics to deliver insights
    • Advanced: AI to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI assets and create your own

    Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

    View CI attribute descriptions on CI forms
    The skill answers your questions on CI classes and attributes to help you work in CI forms, dashboards, home pages, and other views on the workspace. You can submit similar queries on the Explore CI view.
    CMDB searches can include relationships
    Search queries can depend on relationships between CIs and can span multiple tables. For example, you might ask: "Search for servers that depend on databases - only Linux servers running Redhat".
    Search the Service Graph database using natural language
    Now Assist for CMDB analyzes your search criteria, identifies implicit filters, determines the optimum search method (keyword search or query generation), queries Service Graph data, and then displays the results. You then have the option to refine the search using natural language in the Now Assist panel.

    Changed in this release

    New role required for the Create configuration item agentic workflow
    The sn_cmdb_admin role is now required to use the 'Create configuration item' agentic workflow (was sn_cmdb_editor).
    Skills now also require the now_assist_panel_user role
    AI skills that execute in the Now Assist panel now require both the cmdb_dedup_admin and now_assist_panel_user roles.

    Activation information

    Install Now Assist for CMDB by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.