Purchase Order Management release notes
Summarize
Summary of Purchase Order Management release notes
The ServiceNow® Purchase Order Management application streamlines the identification, tracking, and resolution of anomalies or irregularities in purchase order (PO) execution. The Australia release introduces key enhancements that improve automation, visibility, and supplier communication within the PO management process.
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Key Features
- Create PO exceptions from universal requests: Buyers can convert universal requests, generated by email workflows when context is insufficient, into purchase order exception records for further action.
- Task management within exceptions: Purchase order exception tasks can now be created, assigned, and tracked directly from the exception record, enabling operational buyers and collaborators to manage resolution efficiently.
- Enhanced visualization: The Purchase Order Management landing page features an expanded "New activity today" section showing recent exceptions and tasks, with improved exception intelligence displaying supplier spend patterns and filters for purchase order line lists.
- Automated exception creation from supplier emails: Emails from registered supplier contacts sent to a supplier inbox are automatically converted into purchase order exceptions or universal requests, reducing manual processing.
- Mitigation strategy workflow: The Define PO exception mitigation strategy agentic workflow analyzes delivery gaps and suggests order modifications with alternative suppliers to address exceptions proactively.
- Support for purchase order confirmation data: New tables capture supplier acknowledgments and confirmation details, providing buyers with visibility into order readiness. Note that integration with external systems for this data requires configuration.
- Enhanced email workflow: The automatic creation of purchase order exceptions from emails now recognizes ERP PO and PO line IDs, supports multiple languages (including French, German, Japanese, and Dutch), and improves supplier communication.
- New plugin - Now Assist for Purchase Order Management: This AI-enabled plugin automates exception creation and recommends mitigation strategies to help buyers quickly resolve order disruptions.
Activation and Related Applications
Purchase Order Management is available for installation through the ServiceNow Store. It integrates with broader ServiceNow applications such as Source-to-Pay Operations and Supplier Lifecycle Operations, which offer unified procurement processes, supplier collaboration, risk management, and enhanced AI capabilities on the ServiceNow AI Platform.
The ServiceNow® Purchase Order Management application helps you identify, track, and resolve anomalies or irregularities in the purchase order (PO) execution process. Purchase Order Management was enhanced and updated in the Australia release.
Purchase Order Management highlights for the Australia release
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets and create your own
Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
- Create PO exceptions from universal requests during triage.
- Create PO exception tasks and track their progress directly from the PO exception.
- Get relevant data insights with improved visualization of new purchase order exceptions and PO exception workload distribution.
- Convert supplier emails into purchase order exceptions automatically when a registered supplier contact sends emails to a supplier inbox.
- Analyze delivery gaps and view suggested edits to orders with alternative suppliers with the Define purchase order exception mitigation strategy agentic workflow
See Purchase Order Management for more information.
New in the Australia release
- Create purchase order exception from Universal Request
- Enable buyers to convert universal requests that were generated by the Create purchase order exception via email agentic workflow into purchase order exception records. When emails processed by the workflow lack sufficient context to be automatically converted to purchase order exception records, the workflow creates universal request records. After manual review, buyers can turn universal requests into purchase order exception records.
- Create and assign a purchase order exception task
- Create tasks directly from a purchase order exception and assign these tasks to operational buyers or collaborators. Buyers can also track tasks directly from a purchase order exception.
- Updated visualization of purchase order exceptions
- View the expanded New activity today section on the Purchase order management landing page, reassign exceptions, and view additional details in the Exception intelligence section. Suppliers can also apply filters to purchase order line lists, enabling quick identification of relevant orders.
- Automated purchase order exception creation from emails
- Convert supplier emails into purchase order exceptions when a registered supplier contact sends emails to a supplier inbox. Purchase order exceptions are created for all purchase order queries and assigned to the operational buyer. For queries unrelated to purchase order exceptions, a universal request record is created.
- Identify and execute mitigation strategies for purchase order exceptions
- Use the Define PO exception mitigation strategy agentic workflow to identify and execute mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers.
UI changes
- Changes in the purchase order exception page
- The New activity today section on the Purchase Order Management landing page has been expanded to list the most recent exceptions and tasks.
The Exception intelligence tab is enhanced to show the supplier spend patterns over time.
Activation information
Install Purchase Order Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Plugin information
- New plugins
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The following plugin is new in Australia:
Now Assist for Purchase Order Management (POM) (sn_poem_gen_ai): Automates purchase order exception creation and suggests mitigation strategies for order-related issues, helping buyers resolve disruptions quickly and keep procurement operations on track.