AI Agent Advisor release notes

  • Release version: Australia
  • Updated April 17, 2026
  • 2 minutes to read
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    Summary of AI Agent Advisor release notes

    The ServiceNow® AI Agent Advisor, introduced in the Australia release, is an AI-powered application designed to automatically discover automation opportunities within your ServiceNow instance. It assists in deploying AI agents that can implement these automations, enhancing efficiency and productivity across customer service and other workflows.

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    Key Features

    • Automation Opportunity Discovery: AI Agent Advisor analyzes interaction data from chat, voice, and email channels to identify automation opportunities specifically for Customer Service Management (CSM).
    • AI Agent Matching and Deployment: It matches existing AI agents to identified automation opportunities and can automate the creation and deployment of new AI agents tailored to your instance.
    • Unified Agent Registry: Matches chat and voice agents along with existing tools to provide a streamlined agent management experience.
    • Licensing Tiers: Offers three AI Platform licensing tiers—Foundation, Advanced, and Prime—that provide increasing levels of AI capabilities from delivering insights to full autonomous AI agent creation and deployment.
    • UI Enhancements: Improvements include renaming the AI Agent Advisor section to "Automation opportunities," clearer display of opportunity details such as record types and estimated savings, and actionable links for reviewing automation opportunities.
    • Accessibility and Localization: Supports all platform accessibility features and machine translation for the Australia locale, compatible with all AI Platform supported languages.
    • Browser Support: Compatible with modern browsers like Google Chrome and Microsoft Edge; Internet Explorer is not supported.

    Activation and Installation

    AI Agent Advisor installs automatically as part of the standard Now Assist setup and is also available through the ServiceNow Store. To enable it, customers should refer to the configuration documentation for proper setup and integration.

    Related Applications

    AI Agent Advisor integrates with the Now Assist suite, including:

    • Now Assist Center: A unified control hub for managing generative AI solutions and AI agents efficiently.
    • Now Assist AI Agents: AI entities powered by large language models that perform tasks ranging from simple responses to complex problem solving, helping reduce live agent workloads and boosting productivity.

    Practical Benefits for ServiceNow Customers

    • Quickly identify where automation can have the biggest impact in your instance based on real interaction data.
    • Seamlessly deploy AI agents to handle routine tasks, improving customer service and operational efficiency.
    • Leverage a unified agent registry to manage diverse AI agents and tools across multiple communication channels.
    • Choose an AI licensing tier that aligns with your organization's needs, from insight generation to full autonomy.
    • Experience enhanced UI elements that simplify the review and management of automation opportunities.

    The ServiceNow® AI Agent Advisor application is an AI solution that automatically discovers automation opportunities in your instance and helps you to deploy AI agents to implement them. AI Agent Advisor is a new application in the Australia release.

    AI Agent Advisor highlights for the Australia release

    Australia Patch 2
    • Let AI analyze your instance data and tell you exactly where automation will have the biggest impact.
    • Match your automation opportunities to existing AI agents and automate the creation and deployment of new agents.

    See AI Agent Advisor for more information.

    Important:
    AI Agent Advisor is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    AI Agent Advisor features

    Australia Patch 2
    ServiceNow product tiers
    The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available:
    • Foundation: AI agents and skills to deliver insights
    • Advanced: AI agents and skills to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI agents and skills, and create your own
    Automation discovery with AI Agent Advisor
    Use AI Agent Advisor to analyze actual instance data, identify automation opportunities, and view proposed AI automations.
    AI agent matching and automated deployment
    Find existing AI agents that support your identified automation opportunities, and automate the creation and deployment of new agents.

    Activation information

    AI Agent Advisor installs and runs automatically as part of the standard Now Assist setup. AI Agent Advisor is available from the ServiceNow Store. For more information about the installation of AI Agent Advisor, see Configuring AI Agent Advisor.

    Plugin information

    New plugins

    The following plugins are new in Australia:

    AI Agent Advisor (sn_agent_miner): AI Agent Advisor is an AI solution that automatically discovers automation opportunities in your instance and helps you to deploy AI agents to implement them.

    Browser requirements

    The AI Agent Advisor application supports various browsers, including Google Chrome and Microsoft Edge. AI Agent Advisor isn’t supported in Internet Explorer. For more information, see Browser support.

    Accessibility information

    The AI Agent Advisor application supports all platform accessibility features.

    Localization information

    AI Agent Advisor supports machine translation for Australia. Localization is applicable to AI Agent Advisor in all languages supported by the ServiceNow AI Platform.

    Related ServiceNow applications and features

    ServiceNow® AI implementation
    Getting ready to implement Now Assist is more than just installing plugins—it’s about laying the groundwork for a seamless, intelligent experience across your workflows. Whether you're enabling conversational catalogs, automating content generation, or enhancing user interactions, a few key steps will ensure that your data is ready, your applications are prepared, and your organization's AI policy is in alignment with your implementation.
    Now Assist
    Now Assist uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.
    Now Assist Center
    The ServiceNow® Now Assist Center application is a single control hub that brings together other Now Assist assets and workspaces, making it fast and effortless for administrators to set up and manage generative‑AI solutions from a unified experience.
    Now Assist AI agentsNow Assist AI agents
    The ServiceNow® Now Assist AI agents are entities that mimic human-like intelligence by using large language models (LLMs). AI agents can perform tasks that range from simple automated responses to complex problem solving. By using AI agents, you can reduce the workloads of your live agents and help increase their productivity.