Build Agent release notes
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Summary of Build Agent release notes
The ServiceNow® Build Agent application empowers developers to create, edit, and deploy full-stack applications and metadata via a conversational interface. The Australia release introduces significant enhancements, including integration with ServiceNow Studio, expanded Model Context Protocol (MCP) support, and broader metadata handling. Build Agent is a core feature of the ServiceNow AI Platform and requires Now Assist for Creator licensing.
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Key Features
- Integration with ServiceNow Studio: Build Agent is now accessible directly within ServiceNow Studio, enabling a consolidated and seamless development experience.
- MCP Server Support: Connect Build Agent to external MCP servers from ServiceNow Studio, extending integration capabilities beyond the ServiceNow IDE.
- Update Set Access: View and open update sets created by Build Agent directly from the chat panel, streamlining change management.
- UI Validation Tool: Validate user interface outputs during app creation using Playwright-based UI checks integrated in both ServiceNow Studio and IDE, providing immediate diagnostic feedback.
- Search Retrieval Tool: Enable agents to fetch relevant knowledge articles, catalog items, and other indexed content within workflows, reducing the need for separate search navigation.
- Expanded File and Metadata Support: Upload diverse file types (images, documents, code) and work with a wider range of metadata including flows, Service Catalog configurations, inbound email actions, and UI components.
- Agentic Workflows and Skills: Generate fully configured agents, skills, and workflows tailored to your app’s existing data and metadata.
- Test Agent Integration: Execute Automated Test Framework (ATF) tests directly from Build Agent, with automatic saving and scheduling of test results for regression testing.
- Semantic Search: Locate relevant instance artifacts by meaning rather than keywords, enhancing developer productivity during build and edit tasks.
- Model Provider Options: Choose from multiple AI models, including Anthropic Claude on AWS Sonnet 4.6 and Azure OpenAI GPT 5.4, to best fit organizational needs.
- Contextual Launch: Automatically include context from ServiceNow Studio tabs and previews when opening Build Agent, minimizing manual input.
- Generated Artifact Preview: Review and approve tables, flows, and scripts created by Build Agent inline before committing changes in ServiceNow Studio.
- ServiceNow AI Platform Tiers: Access to Build Agent features depends on licensing tiers (Foundation, Advanced, Prime), which provide varying levels of AI capabilities and autonomy.
Practical Impact for ServiceNow Customers
- Streamlined App Development: Build Agent’s integration with ServiceNow Studio and enhanced AI capabilities enable faster, conversation-driven app creation and deployment.
- Improved Collaboration and Testing: Developers can manage update sets and run automated tests directly within the Build Agent interface, promoting efficient quality assurance.
- Greater Flexibility and Customization: Expanded metadata and file support, along with multiple AI model options, allow customers to tailor development workflows to specific needs.
- Enhanced Productivity: Features like semantic search and the search retrieval tool reduce manual effort by surfacing relevant content and artifacts contextually.
- Consistent Experience Across Environments: Personal development instances (PDIs) are now aligned with production Build Agent versions, ensuring feature parity during development and testing.
Activation and Dependencies
Build Agent is enabled by default on the ServiceNow AI Platform but depends on the Now Assist for Creator license. Customers should ensure they have the appropriate licensing to access new conversational AI features and capabilities.
The ServiceNow® Build Agent application enables developers to create, edit, and deploy full-stack applications and metadata through a conversational interface. Build Agent was enhanced and updated in the Australia release.
Build Agent highlights for the Australia release
- Use Build Agent in ServiceNow Studio.
- Work with additional Model Context Protocol (MCP) support.
- Create apps and metadata in the global scope.
- Choose from newly supported models.
See Build Agent for more information.
New in the Australia release
- Australia Patch 2
- MCP Client integration
- Connect Build Agent to external MCP servers to bring tools and data sources directly into your build workflow. External resources participate alongside Build Agent on the ServiceNow AI Platform, which helps reduce context switching and manual data transfer between tools.
- Create agentic workflows, agents, and skills
- Turn business requirements into fully configured agents, skills, and agentic workflows for your custom applications. Build Agent inspects the existing tables, roles, business rules, and metadata in your app to create tailored in-app agents and tools.
- Test Agent for Build Agent
- Use Test Agent to execute Automated Test Framework (ATF) tests right from the Build Agent chat panel for test artifacts created in the same session. When tests fail, the generated tests and test results are saved in the standard ATF record tables and can be scheduled for continued regression testing for the app. If tests are edited by the test agent after troubleshooting, those edits are automatically saved to the test records.
- UI validation tool
- Validate user interface output during Build Agent app creation in the ServiceNow IDE using the integrated UI validation, which runs Playwright-based UI checks on Cloud Runner and surfaces failures with diagnostic context directly in the Build Agent panel.
- Semantic search for instance artifact discovery
- Use semantic search in Build Agent to locate relevant instance artifacts, including tables, scripts, and business rules during build and edit tasks. Find files, applications, and knowledge on your instance based on meaning instead of exact keywords.
- Additional model support
- Choose the provider and model that fits your organizational needs in Build Agent, which now supports Anthropic Claude on AWS Sonnet 4.6 and Azure OpenAI GPT 5.4.
- Expanded metadata support
- Work with more metadata types in Build Agent, which now supports flows, Service Catalog configurations, inbound email actions, dictionary overrides, choice lists, condition builder query conditions, and enhanced Service Portal capabilities.
- Contextual launch for Build Agent
- Include context from ServiceNow Studio tabs and component preview screens when you open Build Agent, which helps reduce the need to manually search for and specify context in the chat panel.
- Australia Patch 1
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets and create your own
Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
- Additional metadata support
- Work with more metadata types in Build Agent, which now supports email.
- Australia Early Availability
- Build Agent in ServiceNow Studio
- Access Build Agent in ServiceNow Studio to build apps conversationally in a consolidated development environment.
- Improved LLM support
- Use AWS Claude Opus 4.6 and Sonnet 4.5 in Build Agent for contextual conversations.
- New metadata support
- Work with more metadata types, as Build Agent now supports the following:
- Email integration
- List controls
- Service Catalog items
- UI components
- UI policies
- UI views
- Workspaces
UI changes
- Australia Patch 2
- Generated artifact preview
- Preview generated tables, flows, and scripts that Build Agent creates in ServiceNow Studio so you can review and approve changes inline before saving or committing them to the application.
Changed in this release
- Australia Patch 1
- Build Agent version parity for PDIs
- Personal development instances (PDIs) are now updated to match the latest Build Agent version, delivering a consistent experience across both personal and production-track instances. Developers testing and building on PDIs have access to the same capabilities available in production environments.
- Updated interaction limits
- To provide developers more room to iterate, the following Build Agent limits have been increased:
- Build Agent (Trial): 100 prompts per instance per 30-day cycle
- PDIs: 25 prompts per instance per cycle
Note:Limits are per-instance, not per-user. Only submitted prompts, which doesn't include plan approvals, contribute to the limit.
- Australia Early Availability
- Support for global scope
- Build apps and metadata in the global scope.
Activation information
Build Agent is a ServiceNow AI Platform feature that is active by default.
Note:
Build Agent is dependent on Now Assist for Creator. For more information, see Now Assist for Creator release notes.