UI Builder release notes
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Summary of UI Builder Release Notes – Australia Release
The ServiceNow UI Builder is a web interface tool designed to create pages for Workspaces, custom workspaces, or portals using Next Experience Components. In the Australia release, UI Builder received significant enhancements focused on improving page sharing, reusability, and event-driven interactions, all aimed at simplifying development and maintenance across different experiences.
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Key Features
- Page Sharing Across Experiences: Users can now share UI Builder pages seamlessly across multiple workspaces without copying or recreating pages. This streamlines maintenance and keeps users within their current workspace context.
- Event-Driven UI Interactions: UI Builder introduces reusable UI interactions that can be triggered by user or system events. These interactions centralize logic, reduce duplication, and eliminate the need for manual scripting or wiring on each page, replacing prior Declarative Actions complexity.
- Enhanced Interaction Editing: Version 29.2 adds an improved UI interaction diagram editor enabling in-place editing of flows. Users can insert steps, add conditional logic, swap events, delete steps, and see toolbox availability with explanations—all without rebuilding entire flows.
Activation and Compatibility
- UI Builder is active by default and can be updated via the ServiceNow Store.
- Internet Explorer is not supported; modern browsers should be used.
- Accessibility improvements ensure expanded column property menus are readable by screen readers.
Related Applications
- App Engine Studio Integration: After creating apps in App Engine Studio, UI Builder can be used to design their user interfaces.
- Now Assist Enhancements: Features generative AI for improved productivity and includes an admin console and Skill Kit for custom prompt and skill creation.
Practical Benefits for ServiceNow Customers
- Reduce development time by reusing pages and interactions across different workspaces.
- Lower maintenance overhead through centralized and declarative event-driven UI logic.
- Improve UI customization flexibility with enhanced interaction editing tools.
- Ensure accessibility compliance and better user experience across supported browsers.
The ServiceNow® UI Builder application is a web user interface builder for building pages for Workspaces, as well as custom workspaces or portals with Next Experience Components. UI Builder was enhanced and updated in the Australia release.
UI Builder highlights for the Australia release
- Share UI Builder pages across experiences without copying or recreating them, reducing maintenance and keeping users in their current workspace.
- UI Interactions let you define reusable UI and logic that can be triggered by user actions or system events and shared across any page or experience, eliminating the need to duplicate code or UI.
See UI Builder for more information.
Important:
UI Builder is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Important information for upgrading UI Builder to Australia
Saving section for later.
New in the Australia release
- Create event-driven UI interactions
- Trigger UI interactions directly from events in UI Builder, allowing you to link event-driven behavior to reusable interaction logic with the following benefits:
- Define an interaction once and apply it across multiple events and pages so UI components such as modals don't have to be associated directly with the page anymore.
- Connect events to interactions without additional scripting.
- Centralize logic for consistent updates and fewer errors.
- Previously, Declarative Actions using UXF Client Actions required manual wiring on each page leading to complexity and upgrade risks. UI Interactions replace this with reusable, declarative event mapping.
- Update an existing UI interaction flow
- As of UI Builder version 29.2, the UI interaction diagram editor now supports in-place editing, giving you more flexibility when modifying existing interactions without rebuilding downstream flows.
- Insert new steps, If/Else logic, or And branches anywhere in an existing diagram.
- Swap the outgoing event on a step to change which event continues the flow.
- Delete events and their downstream steps directly from the diagram.
- View which toolbox items are unavailable for a specific location, with guidance on why.
Changed in this release
- Use pages across experiences
- Share and reuse pages across workspaces without switching contexts or rebuilding content to help save time and simplify maintenance.
Activation information
UI Builder is active by default. You can update to the latest version of UI Builder by downloading it from the
Browser requirements
Internet Explorer isn't supported for UI Builder
Accessibility information
The expanded drop-down menus for column properties can be ready by screen readers.