Compliance Case Management release notes

The ServiceNow® Compliance Case Management application helps you to report, investigate, and resolve compliance cases, such as complaints and breaches. Compliance Case Management was enhanced and updated in the Australia release.

Compliance Case Management highlights for the Australia release

• Automatically generate an AI-recommended compliance case summary from varied compliance case data, reducing investigation time and enabling faster, more consistent decision-making.
• Anonymously report compliance violations through a secure portal that maintains complete identity protection while enabling organizational trust and regulatory compliance.

See for more information.

Important:

Compliance Case Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

New in the Australia release

Early availability

Report a compliance case anonymouslyReport compliance cases anonymously

Employees can now use the Anonymous Reporting Center to report compliance violations such as fraud and embezzlement, workplace misconduct (harassment, discrimination), bribery and corruption, and other concerns without revealing their identity or location.

Accessed through the Employee Center, the Anonymous Reporting Center portal automatically logs users out to enforce anonymity, creates case records without mapping to employee identity, and provides a unique report key and report number for secure follow-up communication.

CAPTCHA‑based verification is used to authenticate submissions, and the system generates a report statement summarizing the case after submission. Employees can save a copy of their report for future reference. For security and confidentiality, the submitted information is not displayed again. Reports are routed to the appropriate compliance team based on the nature of the concern.

Throughout the investigation process:

• Investigators can request additional information through a comments system visible to the reporter
• Reporters can follow up on their case using their report key to check progress and respond to questions
• All interactions maintain reporter anonymity at every step; no identity or location data is ever captured or linked

This enhancement enables organizations to build trust, mitigate risks before escalation, and ensures regulatory compliance with whistleblower protection requirements.

GRC case summarization skill for compliance casesAI-driven compliance case summarization

After upgrading Now Assist for Integrated Risk Management (IRM) application to version 22.x, Compliance analysts can use the case summarization feature to quickly understand a compliance case without manually reviewing every field, attachment, or related list. Now Assist analyzes key case attributes—such as timelines, impacted areas, evidence, and actions—and generates a structured summary directly inside the compliance case.

This solves a common problem: case data is often lengthy, scattered across multiple related lists, and difficult for analysts to digest efficiently. Analysts can also save and edit summaries as case data evolves, ensuring the record stays current.

By consolidating all relevant information into a single, coherent narrative, Now Assist reduces investigation time, improves consistency across reviewers, and supports faster decision-making.

Activation information

Install Compliance Case Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.