Legal Conflict of Interest release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Legal Conflict of Interest release notes

    The ServiceNow® Legal Conflict of Interest (COI) application helps organizations manage the disclosure, approval, and registry of conflicts of interest arising from employees’ competing interests or loyalties. The Australia release introduces enhanced capabilities that streamline conflict disclosure and approval workflows, enabling faster and more efficient conflict management.

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    Key Features

    • Natural Language Disclosure via Now Assist: Employees can disclose conflicts of interest using natural language through the Now Assist Virtual Agent, eliminating the need to manually fill out intake forms. This simplifies the submission process and improves user experience.
    • Automated Risk Assessment Utility: The system automatically evaluates each COI disclosure against predefined risk factors to assign a risk score and corresponding risk level (Low, Medium, or High). This risk level then triggers the appropriate approval workflow, ensuring that conflicts are handled according to their severity.
    • Multiple Evaluation Types Supported: The risk assessment supports Condition-based evaluation, Subflows, and AI skills, providing flexible and intelligent assessment options. AI skill evaluation is available after installing and configuring Now Assist for Legal Service Delivery (LSD).
    • Integration with Now Assist for Legal Service Delivery: Both the natural language intake and AI-powered assessment require the Now Assist for LSD plugin, enhancing automation and accuracy in legal conflict management.
    • New Plugin Introduction: The Australia release adds the "Legal and Contracts Common Utilities (snlcocmn)" plugin, which supports both Legal Service Delivery and Contract Management Pro applications.

    Activation and Setup

    Legal Conflict of Interest must be installed by requesting it through the ServiceNow Store. The conversational intake and AI evaluation features require the Now Assist for Legal Service Delivery plugin to be installed and configured. Customers should refer to the ServiceNow Store for app availability, installation instructions, and cumulative release notes.

    Benefits for ServiceNow Customers

    • Streamlined conflict disclosures through conversational interfaces reduce user effort and improve data accuracy.
    • Automated risk scoring and routing accelerate conflict resolution and ensure appropriate oversight based on risk levels.
    • Flexible assessment options allow tailoring conflict evaluation to organizational policies and legal requirements.
    • Integration with Legal Service Delivery practice applications provides a comprehensive solution for legal teams managing conflicts of interest.

    The ServiceNow® Legal Conflict of Interest enables you to manage the disclosure, approval, and registry of conflict of interest that might arise from employees having competing interests or loyalties. Legal Conflict of Interest was enhanced and updated in the Australia release.

    Legal Conflict of Interest highlights for the Australia release

    Disclose conflicts of interest using natural language from Now Assist in Virtual Agent rather than having to fill out intake forms. The risk assessment utility then automatically evaluates each submission and routes it to the appropriate approval workflow, enabling faster resolution.

    See Legal Conflict of Interest for more information.

    Important:
    Legal Conflict of Interest is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Australia release

    Configure risk assessment
    The risk assessment utility evaluates conflict of interest disclosures against predefined risk factors to calculate a risk score and determine the risk level (Low, Medium, or High). The risk level automatically triggers the appropriate approval workflow. The utility supports three evaluation types: Condition, Subflow, and AI skill.
    Note:
    AI skill evaluation is available once you have installed and configured Now Assist for Legal Service Delivery (LSD).
    Submit COI request using Now Assist conversational intake
    Using natural language to submit a conflict of interest request from Now Assist in the Virtual Agent interface reduces the effort required to fill in form fields because details provided in natural language are automatically populated into the intake form. Achieve faster resolution due to automated risk assessment that routes requests to the appropriate approval workflow based on calculated risk scores.
    Note:
    The conversational intake functionality is available only once you have installed and configured Now Assist for Legal Service Delivery (LSD).

    Activation information

    Install Legal Conflict of Interest by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Plugin information

    New plugins

    The following plugins are new in Australia:

    Legal and Contracts Common Utilities (sn_lco_cmn): Common utilities plugin for Legal Service Delivery and Contract Management Pro.

    Related ServiceNow applications and features

    Legal Service Delivery Practice Applications
    Legal practice applications in the Legal Service Delivery suite provide solutions for the specific needs of different legal practice areas.
    Now Assist for Legal Service Delivery (LSD)
    Summarize a legal request or legal matter to understand its context, refresh its summary, and post the summary to work notes.