Operational Sustainability Management (formerly Environmental, Social, and Governance) release notes
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Summary of Operational Sustainability Management (formerly Environmental, Social, and Governance) Release Notes
The ServiceNow Operational Sustainability Management application, formerly known as Environmental, Social, and Governance (ESG) Management, centralizes the management of sustainability data, metrics, and reporting. The Australia release introduces significant enhancements to improve data accuracy, reporting efficiency, role-based access, and integration capabilities, helping organizations meet evolving sustainability compliance and reporting requirements.
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Key Features
- Editable Calculated Metric Formulas: Users can now edit calculated metric formulas after execution, applying updated formulas from a specified date while preserving historical data integrity through formula versioning.
- Consolidated Document Designer Plugin: The Microsoft 365 reporting and Document Designer add-ins are merged into a single plugin with increased repeater limits, streamlining audit report template creation in Microsoft Word.
- AI Reporting Assistant: Integrated AI functionality within Document Designer enables generation of report content from ServiceNow data using prompts, allowing dynamic insertion of stories, tables, charts, or data points directly in Word documents.
- Role Mapping and Access Control: Operational Sustainability Management roles are mapped to Risk Library and Compliance Library roles to enforce functional domain separation, restricting user access to authorized risk and compliance data.
- Document Intelligence for Utility Invoices: Automated extraction of invoice unit values improves metric data accuracy by reducing manual data entry efforts.
- Integration with Socialsuite: Supports CSRD-compliant double materiality assessments in Socialsuite with automatic synchronization to Operational Sustainability Management, aligning with Global Reporting Initiative (GRI) and European Sustainability Reporting Standards (ESRS).
- Metric Threshold Configuration: Enables setting multi-level threshold ranges for granular monitoring and automated triggering of actions when thresholds are breached.
- Governance, Risk, and Compliance (GRC) Updates: Role inheritance and access permissions have been refined to restrict resource access to only those necessary per role, enhancing security and compliance.
- Template Configuration Updates: Business domain references in template configuration now align with GRC business domains, ensuring consistency across modules.
Activation and Installation
Operational Sustainability Management is available for installation via the ServiceNow Store. Customers can request the application there and view version history and cumulative release notes for comprehensive upgrade planning.
Plugin and Component Changes
- The Microsoft 365 reporting add-in has become a development plugin and is no longer separately installable; Document Designer is now a required dependency of Operational Sustainability Management.
- Multiple plugins have been renamed to reflect the new Operational Sustainability Management branding, ensuring clarity and consistency across integrations and modules.
Practical Benefits for ServiceNow Customers
- Maintain accurate and compliant sustainability metrics with editable formula versioning.
- Create richer, AI-enhanced sustainability reports directly within familiar Microsoft Word environments.
- Enforce tight access control aligned with organizational risk and compliance structures.
- Automate data extraction from utility invoices, reducing manual workload and errors.
- Streamline compliance with emerging sustainability standards through integration with specialized assessment tools.
- Configure proactive monitoring with thresholds and automated actions to manage sustainability goals effectively.
The ServiceNow® Operational Sustainability Management application (formerly known as Environmental, Social, and Governance Management) manages sustainability-related data, metrics, and reporting requirements. Operational Sustainability Management was enhanced and updated in the Australia release.
Operational Sustainability Management highlights for the Australia release
- Perform CSRD-compliant double materiality assessments in Socialsuite and automatically sync the results with the Operational Sustainability Management application.
See Operational Sustainability Management (formerly Environmental, Social, and Governance) for more information.
Important:
Operational Sustainability Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Australia release
- Document intelligence for utility invoices
- After upgrading Now Assist for Operational Sustainability Management to version 22.0.1, unit values from invoices and updates metric data are extracted automatically, reducing manual data entry and improving data accuracy.
- Integrating Operational Sustainability Management with Socialsuite
- After upgrading Operational Sustainability Management to version 22.0.1, streamline sustainability reporting and compliance processes by conducting CSRD-compliant double materiality assessments in Socialsuite and automatically syncing the results with Operational Sustainability Management. This integration supports impact and financial materiality assessments following Global Reporting Initiative (GRI) and European Sustainability Reporting Standards (ESRS) standards.
- Create a threshold for a metric
- After upgrading Operational Sustainability Management to version 22.0.1, you can configure thresholds with multiple levels and ranges for granular monitoring. When thresholds are breached, automated actions trigger immediately.
Changed in this release
- Components installed with Governance, Risk, and Compliance
- After upgrading Operational Sustainability Management to version 22.3.1, role inheritance is updated to restrict access only to the resources required for each role. These changes apply to new installations only.
- The connection_admin role is removed from sn_esg.integration_admin inheritance.
- The workspace_user role is removed from Formula Builder configuration table access and from sn_esg.reader and sn_esg.data_owner inheritance.
- The sn_align_core.ap_read_only role in sn_esg.reader is replaced with sn_ppm.reader.
- Read access to the sn_esg_gen_ai_emission_calculation_guidelines table is restricted to sn_esg_gen_ai.cmd_agent_user.
- Metric reader access to Sustainable IT tables is restricted to required configuration tables only.
- Configure templates for Document Designer
- After upgrading Operational Sustainability Management to version 22.3.2, the Business domain field in the Template configuration and Data relationship tables now references the GRC business domain (sn_grc_business_domain). Previously, these fields referenced the M365 business domain.
- Australia Patch 1
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets and create your own
Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
Activation information
Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Plugin information
- Components installed with Operational Sustainability Management (formerly ESG Management)Renamed or changed plugins
- Microsoft 365 for ServiceNow Reporting (sn_esg_msoff_intg): The Microsoft 365 reporting add-in is converted to a development plugin and is no longer available in the plugin installation UI. Document Designer is now a dependency of Operational Sustainability Management.