Recommended Actions for Operational Technology Service Management (OTSM) release notes
The ServiceNow® Recommended Actions for Operational Technology Service Management (OTSM) application enables you to set up and apply real-time, actionable recommendations. These recommendations help you speed up the triage process and resolve issues quickly across various records in the Industrial Workspace, including Operational Technology (OT) incidents. Recommended Actions for OTSM was enhanced and updated in the Australia release.
Recommended Actions for OTSM highlights for the Australia release
- The Now LLM Service is no longer the default model provider for new or inactive AI assets.
- Use the AI Enhanced Recommended Actions for OTSM feature to access external sources related to an OT incident and review why the document is relevant to the incident.
See Recommended Actions for Operational Technology Service Management (OTSM) and AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM) for more information.
New in the Australia release
- Australia Patch 4
- Now LLM service deprecation
- The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
- Australia Early Availability
- Contextualize an external document
- Contextualize an external document to get an explanation of why the document is relevant to the selected OT incident.
UI changes
- Australia Early Availability
- Contextualize UI action
- The Contextualize UI action was added to the Recommendations panel in the Industrial Workspace for external documents related to the selected OT incident.
Plugin information
- New plugins
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The following plugins are new in Australia:
AI Enhanced Recommended Actions (com.sn_ai_enhanced_ra): Contains the AI Enhanced Recommended Actions for OTSM experience.
Activation information
Install Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.