Industrial Guided Tasks release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Industrial Guided Tasks release notes

    The ServiceNow® Industrial Guided Tasks (IGT) application, introduced in the Australia release, enables the creation and execution of structured, step-by-step digital workflows for operational tasks. IGT supports consistent work quality, safety compliance, and traceability throughout task execution. It integrates with the Industrial Connected Workforce (ICW) suite, including Industrial Standards, ICW Mobile, and ICW Core, enhancing governance and frontline usability.

    Show full answer Show less

    Key Features

    • Authoring Guided Tasks: Provides an enhanced authoring interface to design workflows with sections, steps, assessments, and conditional paths. Built-in rules ensure consistency, safety, and quality, with a preview option before publishing.
    • Assessment-driven Scoring and Evaluation: Supports multiple assessment types (numeric inputs, selections, measurements, conditional evaluations) to capture task data. Automatic scoring classifies outcomes as Successful, Unsuccessful, or Not Scored, enabling quality control and continuous improvement.
    • Automation and Smart Actions: Allows configuration of automated follow-up tasks or actions based on assessment results, with complex logic to dynamically adapt workflows. Note that additional plugins are required for this functionality.
    • Template Capabilities: Enables duplication and reuse of task structures (steps, assessments, conditional logic) to accelerate task creation and maintain consistency.
    • Execution and Accessibility: Features a user-friendly, step-by-step interface supporting images, instructions, validations, and attachments. Integrated barcode/QR scanning aids identification during tasks. Offline access via ICW Mobile ensures uninterrupted work in low-connectivity environments.
    • Lifecycle Governance: Manages tasks through defined lifecycle states with review and approval workflows for quality and safety assurance. Historical versions are archived for audits and root cause analysis.

    Activation and Integration

    Industrial Guided Tasks is automatically installed with the ICW Mobile Experience as part of the ICW Foundational SKU, available through the ServiceNow Store. The new plugin Industrial Guided Task (snicwigt) contains the application. IGT relies on ICW Core for shared data models and workflows and integrates with Industrial Standards for operational procedures and scheduling.

    Key Outcomes

    • Faster and more consistent creation of guided operational workflows with built-in quality controls.
    • Accurate and automated evaluation of task outcomes to support compliance and continuous improvement.
    • Improved frontline task execution through intuitive interfaces, barcode/QR scanning, and offline capabilities.
    • Stronger governance and audit readiness via lifecycle management, review processes, and version archiving.
    • Seamless integration with the ICW suite ensures enterprise-wide operational consistency and data interoperability.

    The ServiceNow® Industrial Guided Tasks (IGT) application enables structured and guided execution of operational tasks using step-by-step digital workflows. IGT helps you maintain consistent work quality, safety compliance, and traceable execution. Industrial Guided Tasks is a new application in the Australia release.

    Industrial Guided Tasks highlights for the Australia release

    • Design structured digital workflows faster with an enhanced guided task authoring experience.
    • Evaluate task outcomes accurately using a smart assessment engine with scoring rules, conditional logic, and validation.
    • Improve frontline execution with usability features such as barcode or QR scanning, step‑by‑step guidance, and offline support.
    • Track guided tasks through their full life cycle using intuitive workflow states that support clearer governance and audit readiness.
    • Extend task governance across the ICW suite through integrations with Industrial Standards, ICW Mobile, and ICW Core.

    See Exploring Industrial Guided Tasks for more information.

    Important:
    Industrial Guided Tasks is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Industrial Guided Tasks features

    Authoring Guided Tasks
    Design structured workflows with sections, steps, assessments, and conditional paths by using an authoring interface that enforces consistency and quality.
    Built‑in rules help to maintain consistency by following correct steps sequence, naming, and safety requirements. Authors can preview the guided tasks’ end‑user experience before publishing.
    Assessment-driven scoring, evaluation, and execution
    Capture and evaluate task data by using multiple assessment types, including numeric inputs, selections, measurements, and conditional evaluations. Supports multiple assessment types including numeric inputs, selections, measurements, and conditional evaluations.
    Automatic scoring determines the following task outcomes based on configured thresholds: Successful, Unsuccessful, or Not Scored. Assessment data is captured for reporting, quality control, and continuous improvement.
    Automation and Smart Actions
    Reduce manual intervention by configuring automation features that trigger follow‑up work, standard tasks, or actions based on assessment results.
    Complex logic can route execution flows, creating dynamic experiences that adapt to operator input. This reduces manual intervention and maintains consistent responses to equipment or process conditions. You need an additional plugin to use this functionality.
    Template capabilities for duplication of task structures.
    Easy accessibility and execution
    Execute guided tasks through a clean step‑by‑step interface that supports images, instructions, validations, and attachments for accurate task completion.
    Integrated barcode or QR scanning helps identify parts, equipment, or materials during task execution.
    Offline access to guided tasks in the ICW mobile application. Offline mode minimizes interruption in your work, even in low‑connectivity industrial environments.
    IGT Lifecycle Governance
    Govern your guided tasks through separated life-cycle states that provide clearer oversight and a better audit trail.
    Review and approval workflows helps in maintaining quality, safety, and operational standards of guided tasks before release. Historical versions are archived for audits, root cause analysis (RCA) investigations, and long‑term reporting.
    Create standards using templates
    Accelerate guided task creation by duplicating existing tasks or using them as reusable templates.
    Structural components such as steps, assessments, and conditional logic can be reused across multiple workflows, which maintains consistency while reducing authoring time.

    Activation information

    Industrial Guided Tasks is automatically installed when you install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. You can request ICW Mobile from the ServiceNow Store.

    Plugin information

    New plugins

    The following plugins are new in Australia:

    Industrial Guided Task (sn_icw_igt): Contains the Industrial Guided Tasks application.

    Related ServiceNow applications and features

    Industrial Connected Workforce Core
    ServiceNow® Industrial Connected Workforce (ICW) Core provides the foundational data models, workflows, and governance structures that power the entire Industrial Connected Workforce suite. ICW Core standardizes how organizations, equipment hierarchies, calendars, worker profiles, and industrial records are represented across applications. All other ICW applications rely on ICW Core for consistent execution, shared services, and data interoperability.
    Industrial Standards
    Industrial Standards enables organizations to define, publish, and manage operational standards such as standard operating procedures (SOPs), inspections, and CIL routines. Industrial Standards provides version control, reusable templates, and automated scheduling to maintain consistent and compliant work execution. Other ICW applications use these standards as the authoritative source for task generation and operational guidance.
    Industrial Connected Workforce Mobile Experience
    Industrial Guided Tasks (IGT) provides the structured, step‑by‑step workflows that operators execute on the shop floor using the ICW Mobile. It acts as the primary execution channel for IGT, enabling workers to perform guided tasks with features like barcode/QR scanning, offline support, and attachment capture. In this way, ICW Mobile makes sure that the detailed guidance authored in IGT reaches frontline workers in a format optimized for real‑world industrial environments.