Operational Resilience release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 4 minutes to read
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    Summary of Operational Resilience Release Notes - Australia Release

    The ServiceNow® Operational Resilience application supports organizations in maintaining business services during adverse events like pandemics, severe weather, or cyber attacks. The Australia release introduces significant enhancements to streamline regulatory reporting, scenario analysis, and compliance validation, aligning with evolving operational resilience requirements.

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    Key Features

    • Export Digital Resilience Incident Reporting (DRIR) Action Tasks: Export reports in Microsoft Word, Excel, or JSON formats to facilitate regulatory submissions and system integrations.
    • Centralized Reporting Configuration: Use the Reporting Configurations module to manage document templates, content, and data relationships centrally for consistent report generation.
    • Currency Conversion and Expense Aggregation: Convert contract expenses to regulator-required currencies using European Central Bank exchange rates. Aggregate third-party expenses to produce consolidated, DORA-compliant reports.
    • Real-Time LEI Validation: Validate Legal Entity Identifiers (LEIs) against the Global Legal Entity Identifier Foundation (GLEIF) API in real time across multiple record types. Includes batch validation during Excel uploads and generates LEI validation reports for compliance tracking.
    • GLEIF API Configuration: Control batch sizes, timeouts, and error handling for LEI validation via system properties to optimize performance and data integrity.
    • Monetary Value Precision Control: Adjust precision of monetary values in DORA reports to meet regulatory rounding requirements.
    • Duplicate Record Detection: Prevent duplicate contractual arrangement records through form-level business rules and warnings during CSV operations.
    • Advanced Scenario Analysis: Conduct guided scenario simulations using dependency mapping, statistical modeling, and impact assessment with a structured Playbook workflow.
    • Smart Assessment Engine Template Versioning: Automatically use the latest assessment templates for new records while maintaining compatibility with existing records on older versions.
    • User Interface Enhancements: Improved export options on action task forms and enriched Excel upload/download request forms supporting currency conversion and aggregation parameters.

    Important Upgrade Information

    From release 22.0.x onward, specific scheduled jobs related to CSDM and dependency calculations are deactivated by default for new installations but remain unchanged for existing ones. Customers should review these changes during upgrades.

    Activation and Licensing

    The Operational Resilience Australia release is available through the ServiceNow Store. Installation requires a request via the store. The ServiceNow AI Platform now offers three licensing tiers (Foundation, Advanced, Prime) that affect access to AI capabilities within Operational Resilience.

    Related ServiceNow Applications

    • Risk Management: Identify and monitor high-impact risks to improve decision-making.
    • Advanced Risk Assessment: Manage risk assessments and events efficiently.
    • Policy and Compliance Management: Manage policies and control procedures aligned with regulations.
    • Business Continuity Management: Ensure service continuity during disruptions.
    • Vulnerability Response & Security Incident Response: Analyze security data and manage security incidents lifecycle.
    • Digital Operational Resilience Management: Manage DORA tables with automated upload/download features.
    • Data Registry: Visualize relationships among critical business data like controls, risks, and issues.

    The ServiceNow® Operational Resilience application helps organizations maintain business services during adverse events, such as pandemics, severe weather, or cyber attacks. Operational Resilience was enhanced and updated in the Australia release.

    Operational Resilience highlights for the Australia release

    • Export Digital resilience incident reporting (DRIR) action tasks in Microsoft Word, Microsoft Excel, or JSON for regulatory reporting.
    • Generate consistent, regulator-ready reports using optional currency conversion and third-party expense aggregation in Digital Operational Resilience Act (DORA) Register of Information reporting.

    See Operational Resilience for more information.

    Important:
    Australia is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Important information for upgrading Operational Resilience to Australia

    Beginning with Operational Resilience release 22.0.x, the following scheduled jobs are deactivated for new installations by default:
    • Calculate red flags for CSDM and dependencies
    • Update CSDM and other dependencies
    For existing installations, these jobs retain their current active or inactive state.

    New in the Australia release

    Export action task reports
    Export DRIR assessment action task reports in Microsoft Word, Microsoft Excel, or JSON format from a drop-down menu. Generate Microsoft Word documents for narrative reports, Microsoft Excel spreadsheets with structured question-answer layouts, or JSON files for system integrations.
    Convert and aggregate contractual expenses to regulator-required currencies
    Standardize annual expense values during Register of Information report generation by enabling optional currency conversion and third-party total expense aggregation. The application converts contract amounts to a base currency using 32 European Central Bank (ECB) exchange rates based on the reference date. Administrators upload monthly rates into the system. When eligibility criteria are met, expenses across multiple contracts are aggregated by third-party providers or engagements, generating consolidated reports that comply with DORA regulatory requirements.
    Monetary values for DORA reporting
    Control monetary value precision in DORA reports using the sn_dora_accel.decimals_monetary system property. Set it to 0 to round to whole units, or a negative value (for example, -3) to round to thousands, based on regulator requirements.

    UI changes

    Export action
    The Export UI action on the action task form displays the following options: Generate MS Word, Export Excel, and Export JSON.
    Excel download/upload request form
    After upgrading the Digital Resilience Third-party Information Register application to version 22.0.x, the Excel download/upload request form includes the following fields for converting and aggregating contractual expenses to currencies required by regulators:
    • Report type
    • Enable currency conversion
    • Base currency
    • Enable third-party total expense aggregation
    • Reference date
    • Date of the reporting
    The Type field includes the Plain-csv reporting package option for generating reports in Comma-Separated Values (CSV) format.
    Template versions
    New assessments display the latest published Smart Assessment template version.

    Changed in the Australia release

    ServiceNow product tiers
    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
    • Foundation: AI basics to deliver insights
    • Advanced: AI to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI assets and create your own

    Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

    For more information, see Install Operational Resilience application.

    Activation information

    Install Operational Resilience by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Related ServiceNow applications and features

    Risk Management
    Use the ServiceNow® Risk Management application to identify and monitor high-impact risks, improve your risk-based decision-making, and reduce the reaction time from days to minutes.
    Advanced Risk Assessment

    Use the ServiceNow®Advanced Risk application to identify, measure, and track risks. The application includes the workflows for risk assessments and events, confirming efficient management of your organization's risk profile.

    Policy and Compliance Management

    Use the ServiceNow®Policy and Compliance Management application to create and manage policies, standards, and internal control procedures that are mapped to external regulations and general guidelines.

    Business Continuity Management
    Use the ServiceNow®Business Continuity Management application to confirm that your organization can keep delivering products and services at an acceptable level even when faced with disruptive events.
    Vulnerability Response

    Use the ServiceNow®Vulnerability Response application to enable security users to analyze security data, implement changes, and generate security incidents.

    Incident Management
    Use the ServiceNow®Incident Management application to restore normal service operation while minimizing the impact to business operations and maintaining quality.
    Security Incident Response
    Use the ServiceNow®Security Incident Response application to manage the life cycle of your security incidents from the initial analysis to containment, eradication, and recovery.
    Digital Operational Resilience Management
    Use the ServiceNow®Digital Operational Resilience Management application for uploading and downloading all individual DORA tables. It’s automatically installed when the Digital Resilience Third-party Information Register is activated.
    Data registry
    Use the ServiceNow®Data registry application to explore the relationships between different types of critical data that affect your business, such as controls, risks, and issues, visually.