Zero Copy Connector for ERP release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Zero Copy Connector for ERP Release Notes - Australia Release

    The ServiceNow® Zero Copy Connector for ERP application enables seamless integration with ERP systems of record, allowing customers to query remote ERP tables and build data models to utilize ERP data effectively within ServiceNow. The Australia release introduces enhancements focused on expanding ERP connectivity, improving AI-driven mapping tools, and accelerating deployment through content packs.

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    Key Features

    • Support for REST APIs: Extend integration capabilities beyond SAP systems by connecting to ERPs using REST APIs for both read and write operations.
    • AI Agent for SAP OData Services: Utilize the OData Services Recommender AI agent to discover relevant SAP OData v2 services, reducing missed integration opportunities and speeding model development.
    • Hire to Retire Content Pack: Deploy with prebuilt models designed to accelerate getting Zero Copy Connector for ERP operational on your instance.
    • Improved Mapping Visualization in Model Manager: Enhanced interface allows viewing, reviewing, and managing field mapping proposals with options to accept individual suggestions or apply entire sets automatically.
    • Refined ETL Data Extraction: ETL processes have been optimized by moving from Flow Designer to script includes, enhancing performance and reliability.
    • Renaming of ERP Data Products: ERP Data Products like Enterprise Data Foundation and Quote to Cash are now called Content Packs for clarity and alignment.
    • Expanded Enterprise Data Foundation Content Pack: New models added to support interaction with SAP systems, including Vendor Bank Details, Vendor Location Details, and Vendor Contact Details.

    Activation and Requirements

    • The Zero Copy Connector for ERP is available via the ServiceNow Store and requires installation through a request process.
    • Current supported ERP systems are SAP ECC and SAP S/4 HANA.

    Related Applications

    • Now Assist for Zero Copy Connector: Provides generative AI skills and agents to enhance the efficiency of using Zero Copy Connector.
    • ServiceNow Studio: Enables building applications and app files leveraging ERP data.
    • Workflow Studio: Offers a unified interface for workflow authoring, integrating Playbooks, Integration Hub, and Decision Builder tools.

    ServiceNow AI Platform Tiers

    New AI licensing tiers offer varying levels of AI capabilities:

    • Foundation: Basic AI insights.
    • Advanced: Productivity enhancements for relevant use cases.
    • Prime: Full autonomous AI assets and custom AI workflow creation.

    Your access to Zero Copy Connector features and AI agents depends on your AI Platform entitlements.

    The ServiceNow® Zero Copy Connector for ERP application lets you connect to the ERP (Enterprise Resource Planning) system of record, query remote tables, and build data models to use ERP data. Zero Copy Connector for ERP was enhanced and updated in the Australia release.

    Zero Copy Connector for ERP highlights for the Australia release

    • Use REST APIs to extend beyond SAP systems.
    • Improved AI suggestions and interface for mapping fields in the Model Manager.

    See Zero Copy Connector for ERP for more information.

    Important:
    Zero Copy Connector for ERP is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Australia release

    Support for REST APIs
    Connect to ERPs using REST APIs for read and write operations.
    AI agent for SAP OData services
    Discover relevant SAP OData v2 services for your models using the OData Services Recommender AI agent. This reduces missed integration opportunities and accelerates development by finding standard SAP capabilities that align with your use cases.
    Implement and deploy faster with the ERP Hire to Retire content pack
    Use the Hire to Retire content pack containing models to get Zero Copy Connector for ERP running on your instance faster.
    Improved mapping visualization and review interface in the Model Manager
    View, review, and manage generated field mapping proposals through enhanced visualization tools in the Model Manager. Accept individual mapping suggestions or auto-apply entire mapping sets with a single action.
    ServiceNow product tiers
    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
    • Foundation: AI basics to deliver insights
    • Advanced: AI to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI assets and create your own

    Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

    Changed in this release

    Improved ETL data extractions
    The ETL process was refactored from Flow Designer to script includes for better performance and reliability.
    Zero Copy Connector for ERP Data Products renamed to Content Packs
    All ERP Data Products, such as Enterprise Data Foundation, Quote to Cash, and Source to Settle are renamed to Content Packs.
    Zero Copy Connector for ERP Enterprise Data Foundation content pack
    Additional models, including Vendor Bank Details, Vendor Location Details, and Vendor Contact Details are added to the content pack for use when interacting with an SAP system.

    Activation information

    Install Zero Copy Connector for ERP by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    SAP ECC and SAP S/4 HANA are currently the only available systems that integrate with Zero Copy Connector for ERP.

    Related ServiceNow applications and features

    Now Assist for Zero Copy Connector
    The Now Assist for Zero Copy Connector application includes generative AI skills and AI agents that can help you use Zero Copy Connectors efficiently.
    ServiceNow Studio
    Use ServiceNow Studio to build apps and app files based on ERP data.
    Workflow Studio
    Integrate workflow authoring, configuring, and monitoring into a single-page experience. Consolidate Playbooks, Workflow Studio, Workflow Studio, Integration Hub integrations, and Decision Builder into one design environment.