AI Admin Center release notes
The ServiceNow® AI Admin Center application is a single control hub that brings together other AI capabilities and configuration functions, helping administrators to set up and manage AI solutions from a unified experience. AI Admin Center is a new application in the Australia release.
AI Admin Center highlights for the Australia release
Australia Patch 5
- Diagnose common AI administration issues with the help of the self-healing AI agent.
- Analyze the custom tables and fields in your instance to find automation opportunities.
Australia Patch 3
- Assess your instance readiness for AI adoption with Now Assist Readiness Evaluation features, and make preparations using the identified action items.
- Activate base system and custom Now Assist skills from the AI Admin Center workspace.
- Discover and take action on automation opportunities for Customer Service Management (CSM) using interaction data from chat, voice, and email channels.
- View the AI Data Kit, Knowledge Graph, and Catalog assets in your instance with the asset inventory.
Australia Patch 2
- Set up and manage your AI solutions in one place without switching between Now Assist applications.
- Use a conversational interface to perform Now Assist admin tasks and find help.
- Hit the ground running with AI recommendations and setup tasks surfaced at the top of your home page.
- Let AI analyze your instance data and tell you exactly where automation will have the biggest impact.
- Match your automation opportunities to existing AI agents and automate the creation and deployment of new agents.
See AI Admin Center for more information.
Important:
AI Admin Center is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
AI Admin Center features
- Australia Patch 5
- Self-healing agent
- Use the conversational interface to have the self-healing AI agent troubleshoot and resolve common AI administration issues. The AI agent diagnoses the issue, proposes remediation steps for your approval, and implements the resolution.
- Base system AI agents proposed for automations
- Deploy prebuilt AI agents to solve common problems identified in your automation opportunities.
- Data from custom tables and fields analyzed for automation opportunities
- Identify automation opportunities from the analysis of custom tables and fields in your instance in addition to the base system data sources.
- AI Agent Advisor enhancements
- Several capabilities are added to improve viewing your automation opportunities.
- Set up a custom data source for analysis.
- View prebuilt AI agents with resolution steps.
- View agent status, solution type, and data source in the automation opportunities list.
- Create cost profiles to estimate savings from automation opportunities.
- Australia Patch 3
- Now Assist Readiness Evaluation
- Use Now Assist Readiness Evaluation to assess your instance readiness for AI adoption, identify areas to prepare for AI, and access direct links to improve those areas.
- Activate Now Assist skills
- Use the conversational experience in the Now Assist panel to activate and set up base system skills.
- CSM automation opportunities from chat, voice, and email data
- Discover automation opportunities for CSM AI deployment by using AI Agent Advisor to analyze interaction data from chat, voice, and email channels. Match or generate channel-specific AI agents to implement the automation opportunities.
- Asset inventory enhancements
- View and create AI Data Kit, AI Skill Kit, Knowledge Graph, and Catalog assets in your instance using the asset inventory.
- Automation opportunities enhancements
- View additional filter and sorting options along with updated metrics in the automation opportunities list. Automation opportunity cards on the home page and in the list provide additional information and an updated appearance. An AI Agents tab is added to the Resolution Steps page, and the Agent guided setup tab can be opened to complete development of AI agents. The Continue building AI agent box gives options for Chat Agent and Voice Agent.
- AI execution and business value dashboards
- View analytics dashboards showing the performance of your AI assets, including AI Admin Center Performance Explorer and AI Admin Center Business Value dashboards.
- Australia Patch 2
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available:
- Foundation: AI agents and skills to deliver insights
- Advanced: AI agents and skills to boost productivity across relevant use cases
- Prime: Act autonomously with all AI agents and skills, and create your own
- AI Admin Center workspace
- Use the AI Admin Center workspace to set up, monitor, and manage your Now Assist solutions without switching between separate applications.
- Now Assist panel
- Use the conversational interface to have your AI guide perform Now Assist admin and setup tasks and find help.
- Actionable use cases
- Use actionable cards on the home page to view and activate guided quick-start use cases that start your AI implementation.
- Automation discovery with AI Agent Advisor
- Use AI Agent Advisor to analyze actual instance data, identify automation opportunities, and view proposed AI automations.
- AI agent matching and automated deployment
- Find existing AI agents that support your identified automation opportunities, and automate the creation and deployment of new agents.
- Integrations with other Now Assist applications
- Access other Now Assist applications from a centralized tabbed workspace experience to configure your AI implementation.
- AI adoption metrics
- View performance and usage statistics for your AI implementation.
UI changes
- Australia Patch 5
- Now Assist Center renamed to AI Admin Center
- The Now Assist Center application (sn_na_center) is now named AI Admin Center. The application navigation and store application listing is updated to reflect the new name.
- Australia Patch 3
- AI Agent Advisor enhancements
-
Several features are updated to improve the user experience.
- The AI Agent Advisor section of the AI Admin Center home page is renamed to Automation opportunities.
- The automation opportunities cards display the record type. Hours time saved is changed to Est cost savings per year. Estimated savings is changed to Est time saved per year. A Review opportunity link displays on the card.
- The summary on the Resolution Steps page is updated with a description of the problem and source, last updated date, and metrics for records analyzed and estimated time saved per year. The number of resolution steps and AI agents are moved to the respective tabs.
Activation information
AI Admin Center is available from the ServiceNow Store. For more information about the installation of AI Admin Center, see Configuring AI Admin Center.
Plugin information
- New plugins
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The following plugins are new in Australia:
AI Admin Center (sn_na_center): AI Admin Center is an AI-enablement workspace that can help customers accelerate and maximize adoption of AI throughout the ServiceNow AI Platform by acting as a centralized portal for AI capabilities.
Browser requirements
The AI Admin Center application supports various browsers, including Google Chrome and Microsoft Edge. AI Admin Center isn’t supported in Internet Explorer.
Localization information
AI Admin Center supports machine translation for Australia. Localization is applicable to AI Admin Center in all languages supported by the ServiceNow AI Platform.